LensReading which lens this session carries.

Human in the loop

Every decision an agent refused to take alone

An escalation is not a failure.

Health

What has been handed to a person

Escalations by tier and status, with how long the oldest have been waiting.

FilterAllTier 1Tier 2Tier 3|OpenResolved24 of 56
ESC-SL100tier-2OpenTerritory & Quota Planning

Territory & Quota Planning: SL1B-1006 held at draft delta

Territory at draft delta valued at $1.9m stopped on a envelope breach.

waiting on a person

1h 2m

SLA 18h 3m

What the agent recommends

White Space Agent recommends rejecting and returning to the requester with the gap named.

Confidence 95 percent. The comparable population is 186 units

Options put in front of the human, already costed

Approve as recommendedClears in 21 minutes. Accepts the named residual risk.$1.9m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$1.9m
Reject and returnReturns to Priya Voss. Adds 9 days of cycle time.$0
Pause the laneHolds 119 units behind this one. Use only if the cause is systemic.high
Tomas Ellery · VP Sales Strategy trigger envelope breach blast radius 11 unitsmateriality highreturn path: Resolution writes back to SL1B at the holding station. The unit resumes without re-running cleared stages.SL1B-1006 line map
ESC-SL101tier-2OpenAccount Planning

Account Planning: SL2C-1003 held at assemble context

Account plan at assemble context valued at $16k stopped on a envelope breach.

waiting on a person

14h 13m

SLA 44m · breached

What the agent recommends

Account Research Agent recommends rejecting and returning to the requester with the gap named.

Confidence 88 percent. The comparable population is 398 units

Options put in front of the human, already costed

Approve as recommendedClears in 12 minutes. Accepts the named residual risk.$16k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$16k
Reject and returnReturns to Anika Raman. Adds 1 days of cycle time.$0
Pause the laneHolds 198 units behind this one. Use only if the cause is systemic.high
Farrah Nakamura · VP Strategic Accounts trigger envelope breach blast radius 19 unitsmateriality lowreturn path: Resolution writes back to SL2C at the holding station. The unit resumes without re-running cleared stages.SL2C-1003 line map
ESC-MK103tier-2OpenBrand & Positioning

Brand & Positioning: MK1C-1005 held at draft readout

Brand asset at draft readout valued at $869k stopped on a segregation of duties.

waiting on a person

1d 5h

SLA 18h 44m · breached

What the agent recommends

Narrative Drafting Agent recommends approving a partial and holding the remainder.

Confidence 92 percent. The comparable population is 187 units

Options put in front of the human, already costed

Approve as recommendedClears in 33 minutes. Accepts the named residual risk.$869k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$869k
Reject and returnReturns to Elena Muller. Adds 7 days of cycle time.$0
Pause the laneHolds 195 units behind this one. Use only if the cause is systemic.high
Beatriz Marchetti · VP Brand trigger segregation of duties blast radius 35 unitsmateriality highreturn path: Resolution writes back to MK1C at the holding station. The unit resumes without re-running cleared stages.MK1C-1005 line map
ESC-MK105tier-2ResolvedProduct Marketing

Product Marketing: MK7B-1003 held at model options

Launch at model options valued at $2.2m stopped on a confidence floor.

waiting on a person

1d 0h

SLA 3d 0h

What the agent recommends

Persona Research Agent recommends approving a partial and holding the remainder.

Confidence 88 percent. The comparable population is 433 units

Options put in front of the human, already costed

Approve as recommendedClears in 37 minutes. Accepts the named residual risk.$2.2m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$2.2m
Reject and returnReturns to Sofia Brennan. Adds 9 days of cycle time.$0
Pause the laneHolds 6 units behind this one. Use only if the cause is systemic.high
Tomas Nakamura · VP Product Marketing trigger confidence floor blast radius 4 unitsmateriality highreturn path: Resolution writes back to MK7B at the holding station. The unit resumes without re-running cleared stages.MK7B-1003 line map

Approved with a compensating control after 180 minutes.

ESC-LG109tier-2Returned to agentCommercial Advisory

Commercial Advisory: LG2B-1004 held at frame

Advisory matter at frame valued at $17.2m stopped on a confidence floor.

waiting on a person

1d 5h

SLA 5d 17h

What the agent recommends

Question Triage Agent recommends approving with the compensating control attached.

Confidence 95 percent. The comparable population is 292 units

Options put in front of the human, already costed

Approve as recommendedClears in 19 minutes. Accepts the named residual risk.$17.2m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$17.2m
Reject and returnReturns to Yuki Adeyemi. Adds 4 days of cycle time.$0
Pause the laneHolds 81 units behind this one. Use only if the cause is systemic.high
Jonas Lindqvist · Associate General Counsel, Commercial trigger confidence floor blast radius 30 unitsmateriality criticalreturn path: Resolution writes back to LG2B at the holding station. The unit resumes without re-running cleared stages.LG2B-1004 line map

Returned with a corrected policy version. The lane re-ran it without a human.

ESC-LG110tier-2OpenCompliance & Ethics

Compliance & Ethics: LG4B-1004 held at score risk

Compliance case at score risk valued at $63k stopped on a novel pattern.

waiting on a person

10h 4m

SLA 24m · breached

What the agent recommends

Gifts & Hospitality Agent recommends pausing the lane until the upstream data defect is fixed.

Confidence 86 percent. The comparable population is 265 units

Options put in front of the human, already costed

Approve as recommendedClears in 2 minutes. Accepts the named residual risk.$63k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$63k
Reject and returnReturns to Victor Muller. Adds 8 days of cycle time.$0
Pause the laneHolds 80 units behind this one. Use only if the cause is systemic.high
Talia Baptiste · Chief Compliance Officer trigger novel pattern blast radius 26 unitsmateriality mediumreturn path: Resolution writes back to LG4B at the holding station. The unit resumes without re-running cleared stages.LG4B-1004 line map
ESC-LG111tier-2AcknowledgedIP Portfolio

IP Portfolio: LG6C-1001 held at challenge

IP matter at challenge valued at $40.9m stopped on a policy clause engaged.

waiting on a person

22h 4m

SLA 3d 22h

What the agent recommends

Infringement Watch Agent recommends approving a partial and holding the remainder.

Confidence 89 percent. The comparable population is 451 units

Options put in front of the human, already costed

Approve as recommendedClears in 13 minutes. Accepts the named residual risk.$40.9m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$40.9m
Reject and returnReturns to Wren Bianchi. Adds 7 days of cycle time.$0
Pause the laneHolds 218 units behind this one. Use only if the cause is systemic.high
Callum Sorensen · Chief IP Counsel trigger policy clause engaged blast radius 19 unitsmateriality criticalreturn path: Resolution writes back to LG6C at the holding station. The unit resumes without re-running cleared stages.LG6C-1001 line map
ESC-LG114tier-2OpenPrivacy & Data Protection

Privacy & Data Protection: LG9C-1026 held at regulator notify

Privacy case at regulator notify valued at $81k stopped on a confidence floor.

waiting on a person

1d 0h

SLA 5h 41m · breached

What the agent recommends

Data Protection Officer recommends pausing the lane until the upstream data defect is fixed.

Confidence 55 percent. The comparable population is 820 units

Options put in front of the human, already costed

Approve as recommendedClears in 12 minutes. Accepts the named residual risk.$81k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$81k
Reject and returnReturns to Maeve Duarte. Adds 6 days of cycle time.$0
Pause the laneHolds 125 units behind this one. Use only if the cause is systemic.high
Rafael Achebe · Data Protection Officer trigger confidence floor blast radius 77 unitsmateriality mediumreturn path: Resolution writes back to LG9C at the holding station. The unit resumes without re-running cleared stages.LG9C-1026 line map
ESC-PR116tier-2Returned to agentCategory Strategy

Category Strategy: PR1B-1000 held at draft position

Category plan at draft position valued at $38.7m stopped on a segregation of duties.

waiting on a person

12h 40m

SLA 3d 19h

What the agent recommends

Should-cost Modeling Agent recommends pausing the lane until the upstream data defect is fixed.

Confidence 93 percent. The comparable population is 619 units

Options put in front of the human, already costed

Approve as recommendedClears in 40 minutes. Accepts the named residual risk.$38.7m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$38.7m
Reject and returnReturns to Beatriz Ellery. Adds 3 days of cycle time.$0
Pause the laneHolds 92 units behind this one. Use only if the cause is systemic.high
Daniel Kaplan · VP Category Management trigger segregation of duties blast radius 34 unitsmateriality criticalreturn path: Resolution writes back to PR1B at the holding station. The unit resumes without re-running cleared stages.PR1B-1000 line map

Returned with a corrected policy version. The lane re-ran it without a human.

ESC-PR118tier-2Returned to agentNegotiation & Award

Negotiation & Award: PR4A-1010 held at award

Negotiation at award valued at $35.9m stopped on a confidence floor.

waiting on a person

21h 31m

SLA 6d 7h

What the agent recommends

VP Sourcing recommends pausing the lane until the upstream data defect is fixed.

Confidence 54 percent. The comparable population is 289 units

Options put in front of the human, already costed

Approve as recommendedClears in 36 minutes. Accepts the named residual risk.$35.9m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$35.9m
Reject and returnReturns to Naomi Okafor. Adds 6 days of cycle time.$0
Pause the laneHolds 138 units behind this one. Use only if the cause is systemic.high
Kofi Brennan · VP Sourcing trigger confidence floor blast radius 142 unitsmateriality criticalreturn path: Resolution writes back to PR4A at the holding station. The unit resumes without re-running cleared stages.PR4A-1010 line map

Returned with a corrected policy version. The lane re-ran it without a human.

ESC-PR120tier-2OpenPayment Interlock

Payment Interlock: PR10C-1004 held at treasury review

Payment run at treasury review valued at $712k stopped on a segregation of duties.

waiting on a person

13h 20m

SLA 2d 10h

What the agent recommends

Director, Payment Operations recommends rejecting and returning to the requester with the gap named.

Confidence 57 percent. The comparable population is 375 units

Options put in front of the human, already costed

Approve as recommendedClears in 40 minutes. Accepts the named residual risk.$712k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$712k
Reject and returnReturns to Nadia Rhodes. Adds 7 days of cycle time.$0
Pause the laneHolds 193 units behind this one. Use only if the cause is systemic.high
Sofia Tanaka · Director, Payment Operations trigger segregation of duties blast radius 231 unitsmateriality highreturn path: Resolution writes back to PR10C at the holding station. The unit resumes without re-running cleared stages.PR10C-1004 line map
ESC-EN124tier-2AcknowledgedPortfolio & Intake

Portfolio & Intake: EN1A-1013 held at commit to sprint

Request at commit to sprint valued at $58k stopped on a break condition fired.

waiting on a person

1d 5h

SLA 9h 20m · breached

What the agent recommends

VP Engineering Operations recommends pausing the lane until the upstream data defect is fixed.

Confidence 47 percent. The comparable population is 390 units

Options put in front of the human, already costed

Approve as recommendedClears in 31 minutes. Accepts the named residual risk.$58k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$58k
Reject and returnReturns to Zara Rhodes. Adds 4 days of cycle time.$0
Pause the laneHolds 241 units behind this one. Use only if the cause is systemic.high
Yuki Delgado · VP Engineering Operations trigger break condition fired blast radius 240 unitsmateriality mediumreturn path: Resolution writes back to EN1A at the holding station. The unit resumes without re-running cleared stages.EN1A-1013 line map
ESC-EN125tier-2OpenArchitecture & Design

Architecture & Design: EN2A-1001 held at model options

Design decision at model options valued at $16.9m stopped on a policy clause engaged.

waiting on a person

11h 25m

SLA 3d 9h

What the agent recommends

Pattern Compliance Agent recommends approving with the compensating control attached.

Confidence 92 percent. The comparable population is 285 units

Options put in front of the human, already costed

Approve as recommendedClears in 28 minutes. Accepts the named residual risk.$16.9m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$16.9m
Reject and returnReturns to Oscar Kaplan. Adds 6 days of cycle time.$0
Pause the laneHolds 54 units behind this one. Use only if the cause is systemic.high
Elena Marchetti · Chief Architect trigger policy clause engaged blast radius 24 unitsmateriality criticalreturn path: Resolution writes back to EN2A at the holding station. The unit resumes without re-running cleared stages.EN2A-1001 line map
ESC-RD129tier-2OpenInnovation Portfolio

Innovation Portfolio: RD2A-1004 held at draft recommendation

Program at draft recommendation valued at $88k stopped on a confidence floor.

waiting on a person

7h 4m

SLA 4h 2m · breached

What the agent recommends

Portfolio Balance Agent recommends approving a partial and holding the remainder.

Confidence 85 percent. The comparable population is 216 units

Options put in front of the human, already costed

Approve as recommendedClears in 30 minutes. Accepts the named residual risk.$88k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$88k
Reject and returnReturns to Priya Petrov. Adds 2 days of cycle time.$0
Pause the laneHolds 19 units behind this one. Use only if the cause is systemic.high
Grace Achebe · VP Innovation trigger confidence floor blast radius 33 unitsmateriality mediumreturn path: Resolution writes back to RD2A at the holding station. The unit resumes without re-running cleared stages.RD2A-1004 line map
ESC-RD130tier-2ResolvedPrototype & Pilot

Prototype & Pilot: RD6B-1052 held at scale decision

Prototype at scale decision valued at $84k stopped on a envelope breach.

waiting on a person

4h 28m

SLA 2h 15m · breached

What the agent recommends

Director, Product Development recommends pausing the lane until the upstream data defect is fixed.

Confidence 42 percent. The comparable population is 612 units

Options put in front of the human, already costed

Approve as recommendedClears in 27 minutes. Accepts the named residual risk.$84k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$84k
Reject and returnReturns to Jonas Novak. Adds 8 days of cycle time.$0
Pause the laneHolds 232 units behind this one. Use only if the cause is systemic.high
Jonas Raman · Director, Product Development trigger envelope breach blast radius 161 unitsmateriality mediumreturn path: Resolution writes back to RD6B at the holding station. The unit resumes without re-running cleared stages.RD6B-1052 line map

Approved with a compensating control after 133 minutes.

ESC-RD131tier-2AcknowledgedRegulatory Science

Regulatory Science: RD8C-1005 held at non-conformance escalate

Submission at non-conformance escalate valued at $62k stopped on a policy clause engaged.

waiting on a person

5h 11m

SLA 2h 50m · breached

What the agent recommends

VP Regulatory Science recommends approving a partial and holding the remainder.

Confidence 59 percent. The comparable population is 536 units

Options put in front of the human, already costed

Approve as recommendedClears in 23 minutes. Accepts the named residual risk.$62k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$62k
Reject and returnReturns to Farrah Ellery. Adds 3 days of cycle time.$0
Pause the laneHolds 88 units behind this one. Use only if the cause is systemic.high
Victor Haddad · VP Regulatory Science trigger policy clause engaged blast radius 70 unitsmateriality mediumreturn path: Resolution writes back to RD8C at the holding station. The unit resumes without re-running cleared stages.RD8C-1005 line map
ESC-FI132tier-2Returned to agentFP&A & Planning

FP&A & Planning: FI1B-1005 held at leader review

Analysis at leader review valued at $286k stopped on a policy clause engaged.

waiting on a person

8h 28m

SLA 1d 23h

What the agent recommends

VP Financial Planning & Analysis recommends pausing the lane until the upstream data defect is fixed.

Confidence 70 percent. The comparable population is 502 units

Options put in front of the human, already costed

Approve as recommendedClears in 20 minutes. Accepts the named residual risk.$286k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$286k
Reject and returnReturns to Clara Baptiste. Adds 2 days of cycle time.$0
Pause the laneHolds 25 units behind this one. Use only if the cause is systemic.high
Grace Costa · VP Financial Planning & Analysis trigger policy clause engaged blast radius 36 unitsmateriality mediumreturn path: Resolution writes back to FI1B at the holding station. The unit resumes without re-running cleared stages.FI1B-1005 line map

Returned with a corrected policy version. The lane re-ran it without a human.

ESC-FI135tier-2AcknowledgedControllership & Policy

Controllership & Policy: FI5C-1001 held at controller approve

Technical position at controller approve valued at $56k stopped on a novel pattern.

waiting on a person

1d 4h

SLA 10h 29m · breached

What the agent recommends

Chief Accounting Officer recommends approving a partial and holding the remainder.

Confidence 49 percent. The comparable population is 473 units

Options put in front of the human, already costed

Approve as recommendedClears in 8 minutes. Accepts the named residual risk.$56k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$56k
Reject and returnReturns to Clara Nakamura. Adds 8 days of cycle time.$0
Pause the laneHolds 129 units behind this one. Use only if the cause is systemic.high
Daniel Petrov · Chief Accounting Officer trigger novel pattern blast radius 223 unitsmateriality mediumreturn path: Resolution writes back to FI5C at the holding station. The unit resumes without re-running cleared stages.FI5C-1001 line map
ESC-FI136tier-2OpenTreasury & Cash

Treasury & Cash: FI6B-1002 held at model hedge

Cash action at model hedge valued at $73k stopped on a break condition fired.

waiting on a person

7h 44m

SLA 2h 59m · breached

What the agent recommends

Liquidity Forecast Agent recommends approving with the compensating control attached.

Confidence 93 percent. The comparable population is 645 units

Options put in front of the human, already costed

Approve as recommendedClears in 31 minutes. Accepts the named residual risk.$73k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$73k
Reject and returnReturns to Ethan Whitfield. Adds 6 days of cycle time.$0
Pause the laneHolds 141 units behind this one. Use only if the cause is systemic.high
Rafael Achebe · Corporate Treasurer trigger break condition fired blast radius 34 unitsmateriality mediumreturn path: Resolution writes back to FI6B at the holding station. The unit resumes without re-running cleared stages.FI6B-1002 line map
ESC-FI137tier-2OpenTax

Tax: FI7B-1000 held at file

Tax filing at file valued at $53k stopped on a confidence floor.

waiting on a person

1d 4h

SLA 1h 45m · breached

What the agent recommends

Provision Agent recommends approving a partial and holding the remainder.

Confidence 85 percent. The comparable population is 881 units

Options put in front of the human, already costed

Approve as recommendedClears in 37 minutes. Accepts the named residual risk.$53k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$53k
Reject and returnReturns to Marcus Marchetti. Adds 2 days of cycle time.$0
Pause the laneHolds 207 units behind this one. Use only if the cause is systemic.high
Aaron Ito · VP Tax trigger confidence floor blast radius 9 unitsmateriality mediumreturn path: Resolution writes back to FI7B at the holding station. The unit resumes without re-running cleared stages.FI7B-1000 line map
ESC-HR141tier-2OpenStrategic Workforce Planning

Strategic Workforce Planning: HR1C-1006 held at draft position

Plan scenario at draft position valued at $16.4m stopped on a confidence floor.

waiting on a person

5h 30m

SLA 2d 9h

What the agent recommends

Build-Buy-Borrow Agent recommends approving a partial and holding the remainder.

Confidence 90 percent. The comparable population is 781 units

Options put in front of the human, already costed

Approve as recommendedClears in 23 minutes. Accepts the named residual risk.$16.4m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$16.4m
Reject and returnReturns to Hiro Ito. Adds 2 days of cycle time.$0
Pause the laneHolds 86 units behind this one. Use only if the cause is systemic.high
Oscar Duarte · VP Workforce Strategy trigger confidence floor blast radius 20 unitsmateriality criticalreturn path: Resolution writes back to HR1C at the holding station. The unit resumes without re-running cleared stages.HR1C-1006 line map
ESC-HR143tier-2ResolvedTotal Rewards

Total Rewards: HR8A-1028 held at set budget

Comp action at set budget valued at $47k stopped on a segregation of duties.

waiting on a person

1d 7h

SLA 9h 8m · breached

What the agent recommends

VP Total Rewards recommends approving with the compensating control attached.

Confidence 53 percent. The comparable population is 109 units

Options put in front of the human, already costed

Approve as recommendedClears in 20 minutes. Accepts the named residual risk.$47k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$47k
Reject and returnReturns to Grace Raman. Adds 1 days of cycle time.$0
Pause the laneHolds 174 units behind this one. Use only if the cause is systemic.high
Owen Achebe · VP Total Rewards trigger segregation of duties blast radius 468 unitsmateriality mediumreturn path: Resolution writes back to HR8A at the holding station. The unit resumes without re-running cleared stages.HR8A-1028 line map

Approved with a compensating control after 54 minutes.

ESC-AD149tier-2OpenExecutive Support

Executive Support: AD4B-1054 held at approve

Executive request at approve valued at $65k stopped on a policy clause engaged.

waiting on a person

22h 33m

SLA 10h 40m · breached

What the agent recommends

Chief of Staff, Corporate recommends approving with the compensating control attached.

Confidence 58 percent. The comparable population is 311 units

Options put in front of the human, already costed

Approve as recommendedClears in 17 minutes. Accepts the named residual risk.$65k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$65k
Reject and returnReturns to Anika Achebe. Adds 6 days of cycle time.$0
Pause the laneHolds 251 units behind this one. Use only if the cause is systemic.high
Naomi Muller · Chief of Staff, Corporate trigger policy clause engaged blast radius 434 unitsmateriality mediumreturn path: Resolution writes back to AD4B at the holding station. The unit resumes without re-running cleared stages.AD4B-1054 line map
ESC-CS153tier-2ResolvedTier-2 Technical

Tier-2 Technical: CS3B-1011 held at package evidence

Escalated case at package evidence valued at $82k stopped on a segregation of duties.

waiting on a person

1d 7h

SLA 5h 17m · breached

What the agent recommends

Log Analysis Agent recommends approving with the compensating control attached.

Confidence 58 percent. The comparable population is 734 units

Options put in front of the human, already costed

Approve as recommendedClears in 40 minutes. Accepts the named residual risk.$82k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$82k
Reject and returnReturns to Yuki Voss. Adds 8 days of cycle time.$0
Pause the laneHolds 129 units behind this one. Use only if the cause is systemic.high
Ethan Achebe · Director, Technical Support trigger segregation of duties blast radius 409 unitsmateriality mediumreturn path: Resolution writes back to CS3B at the holding station. The unit resumes without re-running cleared stages.CS3B-1011 line map

Approved with a compensating control after 101 minutes.

The number worth watching on this page is not how many escalations there are. It is how many are past SLA. A queue of well-formed escalations sitting on a human's desk is the most common way an agentic operating model quietly stops delivering: the agents got faster, the approval layer did not, and the cycle time moved from the process to the person.

Actions

What is waiting on a person

An escalation is an agent saying it will not decide this.

24

Pick up an unacknowledged escalation

Raised, nobody has claimed it.

22

Answer a tier-three escalation

The highest tier on the estate, still unresolved.

11

Conclude an acknowledged escalation

Somebody owns it. It has not been closed out.

9

Clear an escalation older than a day

Age measured from the moment the agent stopped.

Operations

What this desk is allowed to start

A surface that only reports is not operable.

Trigger and bound

This desk can start an escalation, route it to a tier, and record the answer it receives.

Live observability

What the record shows right now

Where every escalation ever raised currently sits.

Current distribution

56 escalations

Resolved1018%
Returned to agent1120%
Acknowledged1120%
Open2443%

Is policy and strategy coming to fruition

Whether the written intent is holding here

10 of 56 escalations have been answered. 35 are still waiting on a person.

Not holding on the record

The design position is that an agent stopping is a healthy outcome, provided a person answers quickly.