LensReading which lens this session carries.

Human in the loop

Every decision an agent refused to take alone

An escalation is not a failure.

Health

What has been handed to a person

Escalations by tier and status, with how long the oldest have been waiting.

FilterAllTier 1Tier 2Tier 3|OpenResolved24 of 56
ESC-SL100tier-2OpenTerritory & Quota Planning

Territory & Quota Planning: SL1B-1006 held at draft delta

Territory at draft delta valued at $1.9m stopped on a envelope breach.

waiting on a person

1h 2m

SLA 18h 3m

What the agent recommends

White Space Agent recommends rejecting and returning to the requester with the gap named.

Confidence 95 percent. The comparable population is 186 units

Options put in front of the human, already costed

Approve as recommendedClears in 21 minutes. Accepts the named residual risk.$1.9m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$1.9m
Reject and returnReturns to Priya Voss. Adds 9 days of cycle time.$0
Pause the laneHolds 119 units behind this one. Use only if the cause is systemic.high
Tomas Ellery · VP Sales Strategy trigger envelope breach blast radius 11 unitsmateriality highreturn path: Resolution writes back to SL1B at the holding station. The unit resumes without re-running cleared stages.SL1B-1006 line map
ESC-SL101tier-2OpenAccount Planning

Account Planning: SL2C-1003 held at assemble context

Account plan at assemble context valued at $16k stopped on a envelope breach.

waiting on a person

14h 13m

SLA 44m · breached

What the agent recommends

Account Research Agent recommends rejecting and returning to the requester with the gap named.

Confidence 88 percent. The comparable population is 398 units

Options put in front of the human, already costed

Approve as recommendedClears in 12 minutes. Accepts the named residual risk.$16k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$16k
Reject and returnReturns to Anika Raman. Adds 1 days of cycle time.$0
Pause the laneHolds 198 units behind this one. Use only if the cause is systemic.high
Farrah Nakamura · VP Strategic Accounts trigger envelope breach blast radius 19 unitsmateriality lowreturn path: Resolution writes back to SL2C at the holding station. The unit resumes without re-running cleared stages.SL2C-1003 line map
ESC-MK103tier-2OpenBrand & Positioning

Brand & Positioning: MK1C-1005 held at draft readout

Brand asset at draft readout valued at $869k stopped on a segregation of duties.

waiting on a person

1d 5h

SLA 18h 44m · breached

What the agent recommends

Narrative Drafting Agent recommends approving a partial and holding the remainder.

Confidence 92 percent. The comparable population is 187 units

Options put in front of the human, already costed

Approve as recommendedClears in 33 minutes. Accepts the named residual risk.$869k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$869k
Reject and returnReturns to Elena Muller. Adds 7 days of cycle time.$0
Pause the laneHolds 195 units behind this one. Use only if the cause is systemic.high
Beatriz Marchetti · VP Brand trigger segregation of duties blast radius 35 unitsmateriality highreturn path: Resolution writes back to MK1C at the holding station. The unit resumes without re-running cleared stages.MK1C-1005 line map
ESC-RO107tier-3OpenForecast Integrity

Forecast Integrity: RO9B-1003 held at assemble evidence

Submission at assemble evidence valued at $1.6m stopped on a break condition fired.

waiting on a person

23h 42m

SLA 13h 28m · breached

What the agent recommends

Model vs Commit Agent recommends approving with the compensating control attached.

Confidence 46 percent. The comparable population is 190 units

Options put in front of the human, already costed

Approve as recommendedClears in 13 minutes. Accepts the named residual risk.$1.6m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$1.6m
Reject and returnReturns to Jonas Lindqvist. Adds 6 days of cycle time.$0
Pause the laneHolds 222 units behind this one. Use only if the cause is systemic.high
Leila Ferreira · VP Revenue Growth Management trigger break condition fired blast radius 87 unitsmateriality highreturn path: Resolution writes back to RO9B at the holding station. The unit resumes without re-running cleared stages.RO9B-1003 line map
ESC-LG110tier-2OpenCompliance & Ethics

Compliance & Ethics: LG4B-1004 held at score risk

Compliance case at score risk valued at $63k stopped on a novel pattern.

waiting on a person

10h 4m

SLA 24m · breached

What the agent recommends

Gifts & Hospitality Agent recommends pausing the lane until the upstream data defect is fixed.

Confidence 86 percent. The comparable population is 265 units

Options put in front of the human, already costed

Approve as recommendedClears in 2 minutes. Accepts the named residual risk.$63k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$63k
Reject and returnReturns to Victor Muller. Adds 8 days of cycle time.$0
Pause the laneHolds 80 units behind this one. Use only if the cause is systemic.high
Talia Baptiste · Chief Compliance Officer trigger novel pattern blast radius 26 unitsmateriality mediumreturn path: Resolution writes back to LG4B at the holding station. The unit resumes without re-running cleared stages.LG4B-1004 line map
ESC-LG112tier-1OpenLitigation & Disputes

Litigation & Disputes: LG7A-1004 held at counsel instruct

Matter at counsel instruct valued at $13k stopped on a novel pattern.

waiting on a person

10h 40m

SLA 8h 18m · breached

What the agent recommends

VP Litigation recommends rejecting and returning to the requester with the gap named.

Confidence 52 percent. The comparable population is 670 units

Options put in front of the human, already costed

Approve as recommendedClears in 22 minutes. Accepts the named residual risk.$13k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$13k
Reject and returnReturns to Maeve Muller. Adds 9 days of cycle time.$0
Pause the laneHolds 88 units behind this one. Use only if the cause is systemic.high
Marcus Rhodes · VP Litigation trigger novel pattern blast radius 71 unitsmateriality lowreturn path: Resolution writes back to LG7A at the holding station. The unit resumes without re-running cleared stages.LG7A-1004 line map
ESC-LG114tier-2OpenPrivacy & Data Protection

Privacy & Data Protection: LG9C-1026 held at regulator notify

Privacy case at regulator notify valued at $81k stopped on a confidence floor.

waiting on a person

1d 0h

SLA 5h 41m · breached

What the agent recommends

Data Protection Officer recommends pausing the lane until the upstream data defect is fixed.

Confidence 55 percent. The comparable population is 820 units

Options put in front of the human, already costed

Approve as recommendedClears in 12 minutes. Accepts the named residual risk.$81k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$81k
Reject and returnReturns to Maeve Duarte. Adds 6 days of cycle time.$0
Pause the laneHolds 125 units behind this one. Use only if the cause is systemic.high
Rafael Achebe · Data Protection Officer trigger confidence floor blast radius 77 unitsmateriality mediumreturn path: Resolution writes back to LG9C at the holding station. The unit resumes without re-running cleared stages.LG9C-1026 line map
ESC-PR117tier-3OpenSourcing & RFx

Sourcing & RFx: PR3A-1000 held at recommend

Sourcing event at recommend valued at $86k stopped on a confidence floor.

waiting on a person

20h 8m

SLA 4h 29m · breached

What the agent recommends

Requirement Capture Agent recommends rejecting and returning to the requester with the gap named.

Confidence 86 percent. The comparable population is 831 units

Options put in front of the human, already costed

Approve as recommendedClears in 31 minutes. Accepts the named residual risk.$86k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$86k
Reject and returnReturns to Talia Ellery. Adds 2 days of cycle time.$0
Pause the laneHolds 51 units behind this one. Use only if the cause is systemic.high
Zara Delgado · Director, Strategic Sourcing trigger confidence floor blast radius 8 unitsmateriality mediumreturn path: Resolution writes back to PR3A at the holding station. The unit resumes without re-running cleared stages.PR3A-1000 line map
ESC-PR120tier-2OpenPayment Interlock

Payment Interlock: PR10C-1004 held at treasury review

Payment run at treasury review valued at $712k stopped on a segregation of duties.

waiting on a person

13h 20m

SLA 2d 10h

What the agent recommends

Director, Payment Operations recommends rejecting and returning to the requester with the gap named.

Confidence 57 percent. The comparable population is 375 units

Options put in front of the human, already costed

Approve as recommendedClears in 40 minutes. Accepts the named residual risk.$712k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$712k
Reject and returnReturns to Nadia Rhodes. Adds 7 days of cycle time.$0
Pause the laneHolds 193 units behind this one. Use only if the cause is systemic.high
Sofia Tanaka · Director, Payment Operations trigger segregation of duties blast radius 231 unitsmateriality highreturn path: Resolution writes back to PR10C at the holding station. The unit resumes without re-running cleared stages.PR10C-1004 line map
ESC-EN125tier-2OpenArchitecture & Design

Architecture & Design: EN2A-1001 held at model options

Design decision at model options valued at $16.9m stopped on a policy clause engaged.

waiting on a person

11h 25m

SLA 3d 9h

What the agent recommends

Pattern Compliance Agent recommends approving with the compensating control attached.

Confidence 92 percent. The comparable population is 285 units

Options put in front of the human, already costed

Approve as recommendedClears in 28 minutes. Accepts the named residual risk.$16.9m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$16.9m
Reject and returnReturns to Oscar Kaplan. Adds 6 days of cycle time.$0
Pause the laneHolds 54 units behind this one. Use only if the cause is systemic.high
Elena Marchetti · Chief Architect trigger policy clause engaged blast radius 24 unitsmateriality criticalreturn path: Resolution writes back to EN2A at the holding station. The unit resumes without re-running cleared stages.EN2A-1001 line map
ESC-EN126tier-3OpenTechnical Debt

Technical Debt: EN8C-1001 held at ratify

Debt item at ratify valued at $23.9m stopped on a policy clause engaged.

waiting on a person

15h 15m

SLA 16d 4h

What the agent recommends

Director, Engineering Effectiveness recommends pausing the lane until the upstream data defect is fixed.

Confidence 74 percent. The comparable population is 204 units

Options put in front of the human, already costed

Approve as recommendedClears in 31 minutes. Accepts the named residual risk.$23.9m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$23.9m
Reject and returnReturns to Grace Okafor. Adds 7 days of cycle time.$0
Pause the laneHolds 259 units behind this one. Use only if the cause is systemic.high
Jonas Sorensen · Director, Engineering Effectiveness trigger policy clause engaged blast radius 25 unitsmateriality criticalreturn path: Resolution writes back to EN8C at the holding station. The unit resumes without re-running cleared stages.EN8C-1001 line map
ESC-EN128tier-3OpenSecurity Engineering

Security Engineering: EN10A-1001 held at escalate critical

Finding at escalate critical valued at $9k stopped on a policy clause engaged.

waiting on a person

8h 23m

SLA 5h 27m · breached

What the agent recommends

Director, Security Engineering recommends pausing the lane until the upstream data defect is fixed.

Confidence 52 percent. The comparable population is 478 units

Options put in front of the human, already costed

Approve as recommendedClears in 30 minutes. Accepts the named residual risk.$9k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$9k
Reject and returnReturns to Farrah Raman. Adds 4 days of cycle time.$0
Pause the laneHolds 35 units behind this one. Use only if the cause is systemic.high
Anika Kaplan · Director, Security Engineering trigger policy clause engaged blast radius 335 unitsmateriality lowreturn path: Resolution writes back to EN10A at the holding station. The unit resumes without re-running cleared stages.EN10A-1001 line map
ESC-RD129tier-2OpenInnovation Portfolio

Innovation Portfolio: RD2A-1004 held at draft recommendation

Program at draft recommendation valued at $88k stopped on a confidence floor.

waiting on a person

7h 4m

SLA 4h 2m · breached

What the agent recommends

Portfolio Balance Agent recommends approving a partial and holding the remainder.

Confidence 85 percent. The comparable population is 216 units

Options put in front of the human, already costed

Approve as recommendedClears in 30 minutes. Accepts the named residual risk.$88k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$88k
Reject and returnReturns to Priya Petrov. Adds 2 days of cycle time.$0
Pause the laneHolds 19 units behind this one. Use only if the cause is systemic.high
Grace Achebe · VP Innovation trigger confidence floor blast radius 33 unitsmateriality mediumreturn path: Resolution writes back to RD2A at the holding station. The unit resumes without re-running cleared stages.RD2A-1004 line map
ESC-FI133tier-3OpenManagement Reporting

Management Reporting: FI3A-1023 held at distribute

Report at distribute valued at $55k stopped on a segregation of duties.

waiting on a person

1d 0h

SLA 2h 43m · breached

What the agent recommends

Report Assembly Agent recommends approving with the compensating control attached.

Confidence 49 percent. The comparable population is 422 units

Options put in front of the human, already costed

Approve as recommendedClears in 26 minutes. Accepts the named residual risk.$55k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$55k
Reject and returnReturns to Clara Whitfield. Adds 4 days of cycle time.$0
Pause the laneHolds 153 units behind this one. Use only if the cause is systemic.high
Maeve Sandoval · Director, Management Reporting trigger segregation of duties blast radius 250 unitsmateriality mediumreturn path: Resolution writes back to FI3A at the holding station. The unit resumes without re-running cleared stages.FI3A-1023 line map
ESC-FI134tier-3OpenRecord-to-Report & Close

Record-to-Report & Close: FI4B-1001 held at sign

Close task at sign valued at $29k stopped on a segregation of duties.

waiting on a person

1d 5h

SLA 13h 12m · breached

What the agent recommends

Corporate Controller recommends approving with the compensating control attached.

Confidence 66 percent. The comparable population is 441 units

Options put in front of the human, already costed

Approve as recommendedClears in 25 minutes. Accepts the named residual risk.$29k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$29k
Reject and returnReturns to Mei Haddad. Adds 6 days of cycle time.$0
Pause the laneHolds 138 units behind this one. Use only if the cause is systemic.high
Sanjay Haddad · Corporate Controller trigger segregation of duties blast radius 29 unitsmateriality lowreturn path: Resolution writes back to FI4B at the holding station. The unit resumes without re-running cleared stages.FI4B-1001 line map
ESC-FI136tier-2OpenTreasury & Cash

Treasury & Cash: FI6B-1002 held at model hedge

Cash action at model hedge valued at $73k stopped on a break condition fired.

waiting on a person

7h 44m

SLA 2h 59m · breached

What the agent recommends

Liquidity Forecast Agent recommends approving with the compensating control attached.

Confidence 93 percent. The comparable population is 645 units

Options put in front of the human, already costed

Approve as recommendedClears in 31 minutes. Accepts the named residual risk.$73k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$73k
Reject and returnReturns to Ethan Whitfield. Adds 6 days of cycle time.$0
Pause the laneHolds 141 units behind this one. Use only if the cause is systemic.high
Rafael Achebe · Corporate Treasurer trigger break condition fired blast radius 34 unitsmateriality mediumreturn path: Resolution writes back to FI6B at the holding station. The unit resumes without re-running cleared stages.FI6B-1002 line map
ESC-FI137tier-2OpenTax

Tax: FI7B-1000 held at file

Tax filing at file valued at $53k stopped on a confidence floor.

waiting on a person

1d 4h

SLA 1h 45m · breached

What the agent recommends

Provision Agent recommends approving a partial and holding the remainder.

Confidence 85 percent. The comparable population is 881 units

Options put in front of the human, already costed

Approve as recommendedClears in 37 minutes. Accepts the named residual risk.$53k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$53k
Reject and returnReturns to Marcus Marchetti. Adds 2 days of cycle time.$0
Pause the laneHolds 207 units behind this one. Use only if the cause is systemic.high
Aaron Ito · VP Tax trigger confidence floor blast radius 9 unitsmateriality mediumreturn path: Resolution writes back to FI7B at the holding station. The unit resumes without re-running cleared stages.FI7B-1000 line map
ESC-HR141tier-2OpenStrategic Workforce Planning

Strategic Workforce Planning: HR1C-1006 held at draft position

Plan scenario at draft position valued at $16.4m stopped on a confidence floor.

waiting on a person

5h 30m

SLA 2d 9h

What the agent recommends

Build-Buy-Borrow Agent recommends approving a partial and holding the remainder.

Confidence 90 percent. The comparable population is 781 units

Options put in front of the human, already costed

Approve as recommendedClears in 23 minutes. Accepts the named residual risk.$16.4m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$16.4m
Reject and returnReturns to Hiro Ito. Adds 2 days of cycle time.$0
Pause the laneHolds 86 units behind this one. Use only if the cause is systemic.high
Oscar Duarte · VP Workforce Strategy trigger confidence floor blast radius 20 unitsmateriality criticalreturn path: Resolution writes back to HR1C at the holding station. The unit resumes without re-running cleared stages.HR1C-1006 line map
ESC-IT144tier-3OpenNetwork

Network: IT5B-1033 held at request

Network change at request valued at $28k stopped on a novel pattern.

waiting on a person

15h 20m

SLA 1h 45m · breached

What the agent recommends

Topology Monitoring Agent recommends approving a partial and holding the remainder.

Confidence 58 percent. The comparable population is 386 units

Options put in front of the human, already costed

Approve as recommendedClears in 34 minutes. Accepts the named residual risk.$28k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$28k
Reject and returnReturns to Rafael Muller. Adds 9 days of cycle time.$0
Pause the laneHolds 15 units behind this one. Use only if the cause is systemic.high
Aaron Haddad · Director, Network Services trigger novel pattern blast radius 433 unitsmateriality lowreturn path: Resolution writes back to IT5B at the holding station. The unit resumes without re-running cleared stages.IT5B-1033 line map
ESC-IT147tier-3OpenData & Integration Platform

Data & Integration Platform: IT8C-1006 held at steward approve

Pipeline run at steward approve valued at $72k stopped on a policy clause engaged.

waiting on a person

18h 5m

SLA 9h 7m · breached

What the agent recommends

Director, Data Platform recommends approving with the compensating control attached.

Confidence 52 percent. The comparable population is 792 units

Options put in front of the human, already costed

Approve as recommendedClears in 21 minutes. Accepts the named residual risk.$72k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$72k
Reject and returnReturns to Oscar Marchetti. Adds 1 days of cycle time.$0
Pause the laneHolds 141 units behind this one. Use only if the cause is systemic.high
Pierre Costa · Director, Data Platform trigger policy clause engaged blast radius 9 unitsmateriality mediumreturn path: Resolution writes back to IT8C at the holding station. The unit resumes without re-running cleared stages.IT8C-1006 line map
ESC-AD149tier-2OpenExecutive Support

Executive Support: AD4B-1054 held at approve

Executive request at approve valued at $65k stopped on a policy clause engaged.

waiting on a person

22h 33m

SLA 10h 40m · breached

What the agent recommends

Chief of Staff, Corporate recommends approving with the compensating control attached.

Confidence 58 percent. The comparable population is 311 units

Options put in front of the human, already costed

Approve as recommendedClears in 17 minutes. Accepts the named residual risk.$65k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$65k
Reject and returnReturns to Anika Achebe. Adds 6 days of cycle time.$0
Pause the laneHolds 251 units behind this one. Use only if the cause is systemic.high
Naomi Muller · Chief of Staff, Corporate trigger policy clause engaged blast radius 434 unitsmateriality mediumreturn path: Resolution writes back to AD4B at the holding station. The unit resumes without re-running cleared stages.AD4B-1054 line map
ESC-AD150tier-3OpenFleet & Assets

Fleet & Assets: AD7C-1005 held at flag

Asset at flag valued at $34k stopped on a envelope breach.

waiting on a person

2h 39m

SLA 1h 9m · breached

What the agent recommends

Asset Register Agent recommends approving with the compensating control attached.

Confidence 85 percent. The comparable population is 333 units

Options put in front of the human, already costed

Approve as recommendedClears in 9 minutes. Accepts the named residual risk.$34k
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$34k
Reject and returnReturns to Kofi Nakamura. Adds 9 days of cycle time.$0
Pause the laneHolds 46 units behind this one. Use only if the cause is systemic.high
Tomas Whitfield · Director, Fleet & Assets trigger envelope breach blast radius 11 unitsmateriality lowreturn path: Resolution writes back to AD7C at the holding station. The unit resumes without re-running cleared stages.AD7C-1005 line map
ESC-AD152tier-3OpenCorporate Services

Corporate Services: AD10B-1000 held at score

Service request at score valued at $1.5m stopped on a segregation of duties.

waiting on a person

10h 59m

SLA 4h 30m · breached

What the agent recommends

Request Triage Agent recommends approving a partial and holding the remainder.

Confidence 98 percent. The comparable population is 709 units

Options put in front of the human, already costed

Approve as recommendedClears in 7 minutes. Accepts the named residual risk.$1.5m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$1.5m
Reject and returnReturns to Pierre Rhodes. Adds 4 days of cycle time.$0
Pause the laneHolds 79 units behind this one. Use only if the cause is systemic.high
Naomi Rhodes · Director, Corporate Services trigger segregation of duties blast radius 6 unitsmateriality highreturn path: Resolution writes back to AD10B at the holding station. The unit resumes without re-running cleared stages.AD10B-1000 line map
ESC-CS154tier-3OpenWarranty & Returns

Warranty & Returns: CS7C-1002 held at draft position

Claim at draft position valued at $25.1m stopped on a policy clause engaged.

waiting on a person

10h 39m

SLA 5d 0h

What the agent recommends

Disposition Agent recommends pausing the lane until the upstream data defect is fixed.

Confidence 87 percent. The comparable population is 39 units

Options put in front of the human, already costed

Approve as recommendedClears in 20 minutes. Accepts the named residual risk.$25.1m
Approve with conditionClears with a compensating control and a follow-up check in 30 days.$25.1m
Reject and returnReturns to Marcus Sorensen. Adds 6 days of cycle time.$0
Pause the laneHolds 172 units behind this one. Use only if the cause is systemic.high
Pierre Haddad · Director, Warranty & Returns trigger policy clause engaged blast radius 21 unitsmateriality criticalreturn path: Resolution writes back to CS7C at the holding station. The unit resumes without re-running cleared stages.CS7C-1002 line map

The number worth watching on this page is not how many escalations there are. It is how many are past SLA. A queue of well-formed escalations sitting on a human's desk is the most common way an agentic operating model quietly stops delivering: the agents got faster, the approval layer did not, and the cycle time moved from the process to the person.

Actions

What is waiting on a person

An escalation is an agent saying it will not decide this.

24

Pick up an unacknowledged escalation

Raised, nobody has claimed it.

22

Answer a tier-three escalation

The highest tier on the estate, still unresolved.

11

Conclude an acknowledged escalation

Somebody owns it. It has not been closed out.

9

Clear an escalation older than a day

Age measured from the moment the agent stopped.

Operations

What this desk is allowed to start

A surface that only reports is not operable.

Trigger and bound

This desk can start an escalation, route it to a tier, and record the answer it receives.

Live observability

What the record shows right now

Where every escalation ever raised currently sits.

Current distribution

56 escalations

Resolved1018%
Returned to agent1120%
Acknowledged1120%
Open2443%

Is policy and strategy coming to fruition

Whether the written intent is holding here

10 of 56 escalations have been answered. 35 are still waiting on a person.

Not holding on the record

The design position is that an agent stopping is a healthy outcome, provided a person answers quickly.