Human in the loop
Every decision an agent refused to take alone
An escalation is not a failure. It is the system working: the agent reached the edge of its authority, stopped, wrote down what it recommends and why, and handed a named human a decision with the options already costed. What matters is how long the human takes and whether the work went back to the agent afterwards.
Health
What has been handed to a person
Escalations by tier and status, with how long the oldest have been waiting.
Open now
24
Acknowledged
11
Resolved
10
Returned to agent
11
human decided, agent resumed
Past SLA
35
the human is the bottleneck
Units behind them
6,548
blast radius if nothing moves
Forecast & Pipeline Hygiene: SL7C-1017 held at leader review
Forecast cycle at leader review valued at $368k stopped on a segregation of duties. The lane cleared 56 percent of 45 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
2h 29m
SLA 15h 50m
What the agent recommends
VP Revenue Operations recommends approving with the compensating control attached.
Confidence 59 percent. The comparable population is 882 units; 71 percent of them cleared on the same pattern. What separates this one is a counterparty with no prior history.
Options put in front of the human, already costed
Approved with a compensating control after 169 minutes. Rationale and clause recorded on the unit.
Product Marketing: MK7B-1003 held at model options
Launch at model options valued at $2.2m stopped on a confidence floor. The lane cleared 37 percent of 4 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 0h
SLA 3d 0h
What the agent recommends
Persona Research Agent recommends approving a partial and holding the remainder.
Confidence 88 percent. The comparable population is 433 units; 85 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Approved with a compensating control after 180 minutes. Rationale and clause recorded on the unit.
Contract Lifecycle: LG1A-1003 held at auto-accept in-policy
Contract at auto-accept in-policy valued at $64k stopped on a policy clause engaged. The lane cleared 77 percent of 6513 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 3h
SLA 4h 30m · breached
What the agent recommends
Intake & Triage Agent recommends approving a partial and holding the remainder.
Confidence 78 percent. The comparable population is 868 units; 88 percent of them cleared on the same pattern. What separates this one is a conflicting record in the master data.
Options put in front of the human, already costed
Approved with a compensating control after 70 minutes. Rationale and clause recorded on the unit.
Prototype & Pilot: RD6B-1052 held at scale decision
Prototype at scale decision valued at $84k stopped on a envelope breach. The lane cleared 77 percent of 475 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
4h 28m
SLA 2h 15m · breached
What the agent recommends
Director, Product Development recommends pausing the lane until the upstream data defect is fixed.
Confidence 42 percent. The comparable population is 612 units; 70 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Approved with a compensating control after 133 minutes. Rationale and clause recorded on the unit.
Investor Relations Support: FI9C-1005 held at frame
Disclosure item at frame valued at $3m stopped on a segregation of duties. The lane cleared 20 percent of 4 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
13h 6m
SLA 23h 42m
What the agent recommends
Consensus Tracking Agent recommends pausing the lane until the upstream data defect is fixed.
Confidence 80 percent. The comparable population is 102 units; 62 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Approved with a compensating control after 166 minutes. Rationale and clause recorded on the unit.
Cost & Profitability: FI10B-1006 held at ratify
Analysis at ratify valued at $1.7m stopped on a policy clause engaged. The lane cleared 70 percent of 23 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
12h 4m
SLA 1d 4h
What the agent recommends
Director, Profitability Analytics recommends approving with the compensating control attached.
Confidence 51 percent. The comparable population is 625 units; 88 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Approved with a compensating control after 32 minutes. Rationale and clause recorded on the unit.
Total Rewards: HR8A-1028 held at set budget
Comp action at set budget valued at $47k stopped on a segregation of duties. The lane cleared 68 percent of 5677 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 7h
SLA 9h 8m · breached
What the agent recommends
VP Total Rewards recommends approving with the compensating control attached.
Confidence 53 percent. The comparable population is 109 units; 95 percent of them cleared on the same pattern. What separates this one is a counterparty with no prior history.
Options put in front of the human, already costed
Approved with a compensating control after 54 minutes. Rationale and clause recorded on the unit.
Application Management: IT6C-1007 held at business owner approve
Application change at business owner approve valued at $10k stopped on a confidence floor. The lane cleared 79 percent of 4852 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 4h
SLA 8h 59m · breached
What the agent recommends
Director, Application Services recommends pausing the lane until the upstream data defect is fixed.
Confidence 57 percent. The comparable population is 497 units; 78 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Approved with a compensating control after 24 minutes. Rationale and clause recorded on the unit.
Cybersecurity Operations: IT7A-1046 held at analyst review
Alert at analyst review valued at $79k stopped on a break condition fired. The lane cleared 83 percent of 3384 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
8h 28m
SLA 9h 4m
What the agent recommends
Director, Security Operations recommends pausing the lane until the upstream data defect is fixed.
Confidence 67 percent. The comparable population is 409 units; 86 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Approved with a compensating control after 175 minutes. Rationale and clause recorded on the unit.
Tier-2 Technical: CS3B-1011 held at package evidence
Escalated case at package evidence valued at $82k stopped on a segregation of duties. The lane cleared 80 percent of 1700 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 7h
SLA 5h 17m · breached
What the agent recommends
Log Analysis Agent recommends approving with the compensating control attached.
Confidence 58 percent. The comparable population is 734 units; 77 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Approved with a compensating control after 101 minutes. Rationale and clause recorded on the unit.
The number worth watching on this page is not how many escalations there are. It is how many are past SLA. A queue of well-formed escalations sitting on a human's desk is the most common way an agentic operating model quietly stops delivering: the agents got faster, the approval layer did not, and the cycle time moved from the process to the person.
Actions
What is waiting on a person
An escalation is an agent saying it will not decide this. Nothing on this list moves until a person answers it.
Pick up an unacknowledged escalation
Raised, nobody has claimed it.
Answer a tier-three escalation
The highest tier on the estate, still unresolved.
Conclude an acknowledged escalation
Somebody owns it. It has not been closed out.
Clear an escalation older than a day
Age measured from the moment the agent stopped.
Operations
What this desk is allowed to start
A surface that only reports is not operable. This is the work this page can set in motion, and the bound it runs into.
Trigger and bound
This desk can start an escalation, route it to a tier, and record the answer it receives. It cannot decide the underlying question, extend an SLA, or close an escalation on the raising agent’s behalf. Returning one to the agent is itself a recorded decision with a named author.
Live observability
What the record shows right now
Where every escalation ever raised currently sits.
Current distribution
56 escalations
Is policy and strategy coming to fruition
Whether the written intent is holding here
10 of 56 escalations have been answered. 35 are still waiting on a person.
Not holding on the record
The design position is that an agent stopping is a healthy outcome, provided a person answers quickly. Measured: 17.9% have been answered, 9 have been open longer than a day, and 22 sit at the highest tier unresolved. The queue is the honest reading of human capacity on this estate — escalation volume is not the problem, answering time is.