Human in the loop
Every decision an agent refused to take alone
An escalation is not a failure. It is the system working: the agent reached the edge of its authority, stopped, wrote down what it recommends and why, and handed a named human a decision with the options already costed. What matters is how long the human takes and whether the work went back to the agent afterwards.
Health
What has been handed to a person
Escalations by tier and status, with how long the oldest have been waiting.
Open now
24
Acknowledged
11
Resolved
10
Returned to agent
11
human decided, agent resumed
Past SLA
35
the human is the bottleneck
Units behind them
6,548
blast radius if nothing moves
Forecast & Pipeline Hygiene: SL7C-1017 held at leader review
Forecast cycle at leader review valued at $368k stopped on a segregation of duties. The lane cleared 56 percent of 45 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
2h 29m
SLA 15h 50m
What the agent recommends
VP Revenue Operations recommends approving with the compensating control attached.
Confidence 59 percent. The comparable population is 882 units; 71 percent of them cleared on the same pattern. What separates this one is a counterparty with no prior history.
Options put in front of the human, already costed
Approved with a compensating control after 169 minutes. Rationale and clause recorded on the unit.
Digital & Web: MK6A-1000 held at impact scan
Web change at impact scan valued at $32k stopped on a envelope breach. The lane cleared 78 percent of 3852 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
20h 3m
SLA 1h 43m · breached
What the agent recommends
Conversion Path Agent recommends pausing the lane until the upstream data defect is fixed.
Confidence 76 percent. The comparable population is 400 units; 82 percent of them cleared on the same pattern. What separates this one is a value above the envelope.
Options put in front of the human, already costed
Returned with a corrected policy version. The lane re-ran it without a human.
Territory & Comp Ops: RO8A-1017 held at apply
Assignment at apply valued at $27k stopped on a segregation of duties. The lane cleared 77 percent of 8139 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
11h 38m
SLA 4h 28m · breached
What the agent recommends
Territory Assignment Agent recommends approving a partial and holding the remainder.
Confidence 52 percent. The comparable population is 672 units; 84 percent of them cleared on the same pattern. What separates this one is a counterparty with no prior history.
Options put in front of the human, already costed
Returned with a corrected policy version. The lane re-ran it without a human.
Forecast Integrity: RO9B-1003 held at assemble evidence
Submission at assemble evidence valued at $1.6m stopped on a break condition fired. The lane cleared 62 percent of 85 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
23h 42m
SLA 13h 28m · breached
What the agent recommends
Model vs Commit Agent recommends approving with the compensating control attached.
Confidence 46 percent. The comparable population is 190 units; 85 percent of them cleared on the same pattern. What separates this one is a conflicting record in the master data.
Options put in front of the human, already costed
Contract Lifecycle: LG1A-1003 held at auto-accept in-policy
Contract at auto-accept in-policy valued at $64k stopped on a policy clause engaged. The lane cleared 77 percent of 6513 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 3h
SLA 4h 30m · breached
What the agent recommends
Intake & Triage Agent recommends approving a partial and holding the remainder.
Confidence 78 percent. The comparable population is 868 units; 88 percent of them cleared on the same pattern. What separates this one is a conflicting record in the master data.
Options put in front of the human, already costed
Approved with a compensating control after 70 minutes. Rationale and clause recorded on the unit.
Legal Ops & Spend: LG11C-1004 held at leader review
Ops item at leader review valued at $2m stopped on a novel pattern. The lane cleared 72 percent of 60 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
14h 48m
SLA 2d 6h
What the agent recommends
Director, Legal Operations recommends pausing the lane until the upstream data defect is fixed.
Confidence 95 percent. The comparable population is 686 units; 94 percent of them cleared on the same pattern. What separates this one is a counterparty with no prior history.
Options put in front of the human, already costed
Sourcing & RFx: PR3A-1000 held at recommend
Sourcing event at recommend valued at $86k stopped on a confidence floor. The lane cleared 84 percent of 3113 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
20h 8m
SLA 4h 29m · breached
What the agent recommends
Requirement Capture Agent recommends rejecting and returning to the requester with the gap named.
Confidence 86 percent. The comparable population is 831 units; 86 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Invoice & Three-Way Match: PR9C-1028 held at controller review
Invoice at controller review valued at $25k stopped on a policy clause engaged. The lane cleared 95 percent of 5303 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
12h 14m
SLA 12h 35m
What the agent recommends
Director, Accounts Payable Operations recommends approving a partial and holding the remainder.
Confidence 46 percent. The comparable population is 826 units; 84 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Returned with a corrected policy version. The lane re-ran it without a human.
Savings Assurance: PR11B-1001 held at recover
Savings claim at recover valued at $43k stopped on a policy clause engaged. The lane cleared 83 percent of 2814 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 2h
SLA 17m · breached
What the agent recommends
Director, Value Assurance recommends approving a partial and holding the remainder.
Confidence 63 percent. The comparable population is 524 units; 83 percent of them cleared on the same pattern. What separates this one is a conflicting record in the master data.
Options put in front of the human, already costed
Logistics & Transportation: SC5C-1002 held at benchmark
Shipment at benchmark valued at $1.7m stopped on a envelope breach. The lane cleared 76 percent of 53 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
20h 58m
SLA 4h 49m · breached
What the agent recommends
Route Optimization Agent recommends rejecting and returning to the requester with the gap named.
Confidence 93 percent. The comparable population is 456 units; 74 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Returned with a corrected policy version. The lane re-ran it without a human.
Technical Debt: EN8C-1001 held at ratify
Debt item at ratify valued at $23.9m stopped on a policy clause engaged. The lane cleared 49 percent of 4 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
15h 15m
SLA 16d 4h
What the agent recommends
Director, Engineering Effectiveness recommends pausing the lane until the upstream data defect is fixed.
Confidence 74 percent. The comparable population is 204 units; 88 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Developer Experience: EN9A-1047 held at provision
Developer request at provision valued at $50k stopped on a envelope breach. The lane cleared 88 percent of 3674 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
3h 49m
SLA 2h 26m · breached
What the agent recommends
Build Time Agent recommends pausing the lane until the upstream data defect is fixed.
Confidence 50 percent. The comparable population is 537 units; 96 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Security Engineering: EN10A-1001 held at escalate critical
Finding at escalate critical valued at $9k stopped on a policy clause engaged. The lane cleared 81 percent of 3326 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
8h 23m
SLA 5h 27m · breached
What the agent recommends
Director, Security Engineering recommends pausing the lane until the upstream data defect is fixed.
Confidence 52 percent. The comparable population is 478 units; 76 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Management Reporting: FI3A-1023 held at distribute
Report at distribute valued at $55k stopped on a segregation of duties. The lane cleared 85 percent of 1086 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 0h
SLA 2h 43m · breached
What the agent recommends
Report Assembly Agent recommends approving with the compensating control attached.
Confidence 49 percent. The comparable population is 422 units; 72 percent of them cleared on the same pattern. What separates this one is a conflicting record in the master data.
Options put in front of the human, already costed
Record-to-Report & Close: FI4B-1001 held at sign
Close task at sign valued at $29k stopped on a segregation of duties. The lane cleared 89 percent of 4538 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 5h
SLA 13h 12m · breached
What the agent recommends
Corporate Controller recommends approving with the compensating control attached.
Confidence 66 percent. The comparable population is 441 units; 65 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Cost & Profitability: FI10B-1006 held at ratify
Analysis at ratify valued at $1.7m stopped on a policy clause engaged. The lane cleared 70 percent of 23 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
12h 4m
SLA 1d 4h
What the agent recommends
Director, Profitability Analytics recommends approving with the compensating control attached.
Confidence 51 percent. The comparable population is 625 units; 88 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Approved with a compensating control after 32 minutes. Rationale and clause recorded on the unit.
Finance Systems: FI11A-1005 held at validate
Change at validate valued at $74k stopped on a break condition fired. The lane cleared 78 percent of 5579 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
3h 5m
SLA 2h 21m · breached
What the agent recommends
Master Data Agent recommends approving with the compensating control attached.
Confidence 92 percent. The comparable population is 633 units; 78 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Onboarding: HR3B-1005 held at fast-track pack
Onboarding case at fast-track pack valued at $91k stopped on a policy clause engaged. The lane cleared 84 percent of 7461 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
7h 23m
SLA 5h 26m · breached
What the agent recommends
Provisioning Coordination Agent recommends rejecting and returning to the requester with the gap named.
Confidence 96 percent. The comparable population is 89 units; 82 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Network: IT5B-1033 held at request
Network change at request valued at $28k stopped on a novel pattern. The lane cleared 84 percent of 1274 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
15h 20m
SLA 1h 45m · breached
What the agent recommends
Topology Monitoring Agent recommends approving a partial and holding the remainder.
Confidence 58 percent. The comparable population is 386 units; 92 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Application Management: IT6C-1007 held at business owner approve
Application change at business owner approve valued at $10k stopped on a confidence floor. The lane cleared 79 percent of 4852 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
1d 4h
SLA 8h 59m · breached
What the agent recommends
Director, Application Services recommends pausing the lane until the upstream data defect is fixed.
Confidence 57 percent. The comparable population is 497 units; 78 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Approved with a compensating control after 24 minutes. Rationale and clause recorded on the unit.
Cybersecurity Operations: IT7A-1046 held at analyst review
Alert at analyst review valued at $79k stopped on a break condition fired. The lane cleared 83 percent of 3384 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
8h 28m
SLA 9h 4m
What the agent recommends
Director, Security Operations recommends pausing the lane until the upstream data defect is fixed.
Confidence 67 percent. The comparable population is 409 units; 86 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Approved with a compensating control after 175 minutes. Rationale and clause recorded on the unit.
Data & Integration Platform: IT8C-1006 held at steward approve
Pipeline run at steward approve valued at $72k stopped on a policy clause engaged. The lane cleared 83 percent of 1175 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
18h 5m
SLA 9h 7m · breached
What the agent recommends
Director, Data Platform recommends approving with the compensating control attached.
Confidence 52 percent. The comparable population is 792 units; 74 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Asset & License: IT9A-1027 held at true-up
License position at true-up valued at $63k stopped on a segregation of duties. The lane cleared 95 percent of 2993 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
59m
SLA 2h 20m
What the agent recommends
Director, IT Asset Management recommends pausing the lane until the upstream data defect is fixed.
Confidence 58 percent. The comparable population is 369 units; 90 percent of them cleared on the same pattern. What separates this one is a counterparty with no prior history.
Options put in front of the human, already costed
Fleet & Assets: AD7C-1005 held at flag
Asset at flag valued at $34k stopped on a envelope breach. The lane cleared 85 percent of 5685 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
2h 39m
SLA 1h 9m · breached
What the agent recommends
Asset Register Agent recommends approving with the compensating control attached.
Confidence 85 percent. The comparable population is 333 units; 73 percent of them cleared on the same pattern. What separates this one is a control that has failed twice this quarter.
Options put in front of the human, already costed
Corporate Services: AD10B-1000 held at score
Service request at score valued at $1.5m stopped on a segregation of duties. The lane cleared 66 percent of 74 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
10h 59m
SLA 4h 30m · breached
What the agent recommends
Request Triage Agent recommends approving a partial and holding the remainder.
Confidence 98 percent. The comparable population is 709 units; 64 percent of them cleared on the same pattern. What separates this one is a value above the envelope.
Options put in front of the human, already costed
Warranty & Returns: CS7C-1002 held at draft position
Claim at draft position valued at $25.1m stopped on a policy clause engaged. The lane cleared 53 percent of 5 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
10h 39m
SLA 5d 0h
What the agent recommends
Disposition Agent recommends pausing the lane until the upstream data defect is fixed.
Confidence 87 percent. The comparable population is 39 units; 66 percent of them cleared on the same pattern. What separates this one is a value above the envelope.
Options put in front of the human, already costed
Automation Factory: GB7A-1000 held at control review
Automation at control review valued at $71k stopped on a envelope breach. The lane cleared 73 percent of 6593 units this week without a human; this one did not clear because the evidence does not carry the decision on its own.
waiting on a person
9h 7m
SLA 1h 42m · breached
What the agent recommends
Head of Automation recommends rejecting and returning to the requester with the gap named.
Confidence 51 percent. The comparable population is 815 units; 76 percent of them cleared on the same pattern. What separates this one is a jurisdiction the policy version does not cover.
Options put in front of the human, already costed
Returned with a corrected policy version. The lane re-ran it without a human.
The number worth watching on this page is not how many escalations there are. It is how many are past SLA. A queue of well-formed escalations sitting on a human's desk is the most common way an agentic operating model quietly stops delivering: the agents got faster, the approval layer did not, and the cycle time moved from the process to the person.
Actions
What is waiting on a person
An escalation is an agent saying it will not decide this. Nothing on this list moves until a person answers it.
Pick up an unacknowledged escalation
Raised, nobody has claimed it.
Answer a tier-three escalation
The highest tier on the estate, still unresolved.
Conclude an acknowledged escalation
Somebody owns it. It has not been closed out.
Clear an escalation older than a day
Age measured from the moment the agent stopped.
Operations
What this desk is allowed to start
A surface that only reports is not operable. This is the work this page can set in motion, and the bound it runs into.
Trigger and bound
This desk can start an escalation, route it to a tier, and record the answer it receives. It cannot decide the underlying question, extend an SLA, or close an escalation on the raising agent’s behalf. Returning one to the agent is itself a recorded decision with a named author.
Live observability
What the record shows right now
Where every escalation ever raised currently sits.
Current distribution
56 escalations
Is policy and strategy coming to fruition
Whether the written intent is holding here
10 of 56 escalations have been answered. 35 are still waiting on a person.
Not holding on the record
The design position is that an agent stopping is a healthy outcome, provided a person answers quickly. Measured: 17.9% have been answered, 9 have been open longer than a day, and 22 sit at the highest tier unresolved. The queue is the honest reading of human capacity on this estate — escalation volume is not the problem, answering time is.