Service request at assess
Grace Farouk
AI GBS & Global Business Services · Service Catalog & Intake · GB5C Off-catalog Demand
$11k
value
80%
confidence
20
people affected
1h 4m
age
2h 48m
sla
50%
progress
Currently held by
Routing Agent
An agent owns the next move
Raised by
Grace Lindqvist
Requester of record
At station
Assess
Workflow layer · station 2 of 4
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect
-64mCatalog Definition Agent
Inputs, rule version and output hash written to the evidence log
Holding at assess
-32mDemand Intake Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Route or refuse
run by Head of Service Catalog · Policy layer
Held for a named human when the unit exceeds the service request decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Catalog
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.