Service request at assess
Grace Farouk
AI GBS & Global Business Services · Service Catalog & Intake · GB5C Off-catalog Demand
$11k
value
80%
confidence
20
people affected
1h 4m
age
2h 48m
sla
50%
progress
Currently held by
Routing Agent
An agent owns the next move
Raised by
Grace Lindqvist
Requester of record
At station
Assess
Workflow layer · station 2 of 4
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared detect
-64mCatalog Definition Agent
Inputs, rule version and output hash written to the evidence log
Holding at assess
-32mDemand Intake Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Route or refuse
run by Head of Service Catalog · Policy layer
Held for a named human when the unit exceeds the service request decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Catalog
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.