Case at close
Clara Okafor
Customer Service · Tier-1 Resolution · CS2A Query to Resolution
$52k
value
78%
confidence
1
people affected
2h 22m
age
4h 26m
sla
100%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Simon Petrov
Requester of record
At station
Close
AI GBS layer · station 6 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared retrieve context
-142mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared compose answer
-114mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared act on account
-85mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared confirm
-57mRefund & Credit Agent
Inputs, rule version and output hash written to the evidence log
Holding at close
-28mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.