Case at confirm
Zara Sorensen
Customer Service · Tier-1 Resolution · CS2A Query to Resolution
$5k
value
90%
confidence
4
people affected
47m
age
1h 15m
sla
83%
progress
Currently held by
Account Action Agent
An agent owns the next move
Raised by
Rosa Lindqvist
Requester of record
At station
Confirm
Workflow layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared receive
-47mAnswer Composition Agent
Inputs, rule version and output hash written to the evidence log
Cleared retrieve context
-38mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared compose answer
-28mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared act on account
-19mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Holding at confirm
-9mRefund & Credit Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Close
run by Answer Composition Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.