Case at confirm
Kofi Sandoval
Customer Service · Tier-1 Resolution · CS2A Query to Resolution
$72k
value
91%
confidence
36
people affected
1h 30m
age
1h 15m
sla
83%
progress
Currently held by
Tier-1 Resolution Orchestrator
An agent owns the next move
Raised by
Farrah Sorensen
Requester of record
At station
Confirm
Workflow layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared receive
-90mAnswer Composition Agent
Inputs, rule version and output hash written to the evidence log
Cleared retrieve context
-72mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared compose answer
-54mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared act on account
-36mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Holding at confirm
-18mRefund & Credit Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Close
run by Answer Composition Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.
Past SLA by 15m · 36 people or records downstream of this decision