Case at confirm
Kofi Sandoval
Customer Service · Tier-1 Resolution · CS2A Query to Resolution
$72k
value
91%
confidence
36
people affected
1h 30m
age
1h 15m
sla
83%
progress
Currently held by
Tier-1 Resolution Orchestrator
An agent owns the next move
Raised by
Farrah Sorensen
Requester of record
At station
Confirm
Workflow layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared receive
-90mAnswer Composition Agent
Inputs, rule version and output hash written to the evidence log
Cleared retrieve context
-72mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared compose answer
-54mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared act on account
-36mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Holding at confirm
-18mRefund & Credit Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Close
run by Answer Composition Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 15m · 36 people or records downstream of this decision