Case at act on account
Oscar Mensah
Customer Service · Tier-1 Resolution · CS2A Query to Resolution
$38k
value
89%
confidence
6
people affected
3h 4m
age
2h 26m
sla
67%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Priya Lindqvist
Requester of record
At station
Act on account
AI GBS layer · station 4 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared receive
-184mAnswer Composition Agent
Inputs, rule version and output hash written to the evidence log
Cleared retrieve context
-138mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared compose answer
-92mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Holding at act on account
-46mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Confirm
run by Refund & Credit Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 38m · 6 people or records downstream of this decision