Sub-function
Records & Information Management
Owns record set work end to end inside Administration. Runs 4 lines across 23 stations, drains the repeatable share into the R2R tower, and holds 5 human gates.
Estate rating
BBB
74 / 100
Classification and retention are automatable. Permanent disposition is irreversible, so it holds a human approval gate regardless of model confidence.
Agents
10
Lines
4
Units / wk
11,847
Timetable vs actual
9.4h → 9.2h
Cost / unit
$18
was $41
Run-rate saving
$13.9M
annualized at this volume
The 10 agents running this sub-function
Grouped by what they are for, not by where they sit. The agent org is process-shaped.
Records Orchestrator
Owns the records & information management lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A2 · escalates to Escalates to Chief Records Officer when the unit falls outside the decision envelope or confidence drops below the floor.
Classification Agent
Runs the repeatable portion of records & information management inside the shared transaction spine at spine cost and spine controls.
ceiling A2 · escalates to Escalates to Chief Records Officer when the unit falls outside the decision envelope or confidence drops below the floor.
Retention Schedule Agent
Executes the records & information management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A2 · escalates to Escalates to Chief Records Officer when the unit falls outside the decision envelope or confidence drops below the floor.
Disposition Agent
Executes the records & information management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A2 · escalates to Escalates to Chief Records Officer when the unit falls outside the decision envelope or confidence drops below the floor.
Privacy Redaction Agent
Executes the records & information management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A2 · escalates to Escalates to Chief Records Officer when the unit falls outside the decision envelope or confidence drops below the floor.
Legal Hold Agent
Holds the rules that bind every other agent in records & information management. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A2 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Records Policy Agent
Holds the rules that bind every other agent in records & information management. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A2 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Archive Integrity Agent
Watches records & information management continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
ceiling A2 · escalates to Escalates to Chief Records Officer when the unit falls outside the decision envelope or confidence drops below the floor.
Information Governance Agent
Authors positions on records & information management. Frames the question, models the options, and writes a recommendation a human can ratify or reject.
ceiling A2 · escalates to Escalates when two options sit inside the confidence band and the evidence cannot separate them.
Records & Information Management Challenger Agent
Adversarial reviewer for records & information management. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A2 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into control design and independent testing.
Lines running in this sub-function
Each line is a workflow. Click a line to walk it station by station.
Strategy positions this sub-function holds
An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.
Governance Position
Ratifiedv2Is the current cost per record set defensible against external comparators once inference spend is counted in full?
Hold the ceiling at A2 for records & information management. Classification and retention are automatable. Permanent disposition is irreversible, so it holds a human approval gate regardless of model confidence. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
confidence
59%
The challenge — Records & Information Management Challenger Agent
Records & Information Management Challenger Agent argues the recommendation leans on 2 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 13 percent for two consecutive months
- ·Cost per record set stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $47k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $428k run rate | Known and priced. Cedes ground if comparators move faster. | not selected |
| Raise the ceiling one level now | $528k to build controls | Override rate is 10 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $442k transition | Loses local context. Rework risk on the cases that are hardest to recover. | selected |
Ratified 4 months ago. Measured since: cost per record set fell 1 percent against a forecast of 8 percent.
Records & Information Management Operating Position
Ratifiedv3Which parts of records & information management should deliberately stay human, and how do we defend that against a cost argument?
Keep the repeatable record set volume in the spine and pull the exception tail back into the function. The spine is cheaper per unit; the tail is where the context that prevents rework actually sits.
confidence
61%
The challenge — Records & Information Management Challenger Agent
Records & Information Management Challenger Agent argues the recommendation leans on 3 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 9 percent for two consecutive months
- ·Cost per record set stops falling while volume keeps rising
- ·A comparator publishes a materially lower unit cost on a like-for-like basis
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $36k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $816k run rate | Known and priced. Cedes ground if comparators move faster. | not selected |
| Raise the ceiling one level now | $223k to build controls | Override rate is 14 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $1063k transition | Loses local context. Rework risk on the cases that are hardest to recover. | selected |
Ratified 7 months ago. Measured since: cost per record set rose 12 percent against a forecast that it would fall 11 percent.
Policy register
The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| AD6-POL-200 | Records & Information Management Decision Envelope Agents in this lane may act without a human when the record set sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock. binds 4 agents · EU · UK | envelope | Legal Hold Agent | Chief Records Officer | v2.4 | Active |
| AD6-POL-201 | Records & Information Management Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision. binds 4 agents · APAC | evidence | Legal Hold Agent | Chief Records Officer | v5.1 | Active |
| AD6-POL-202 | Records & Information Management Escalation Rule Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. Chief Records Officer owns the response clock. binds 4 agents · APAC | escalation | Legal Hold Agent | Chief Records Officer | v1.0 | Active |
| AD6-POL-203 | Records & Information Management Autonomy Ceiling The ceiling for this lane is 68 on the platform scale. Classification and retention are automatable. Permanent disposition is irreversible, so it holds a human approval gate regardless of model confidence. The ceiling is a governance decision, not a technical limit, and only Chief Records Officer can propose moving it. binds 4 agents · EU · UK | ceiling | Legal Hold Agent | Chief Records Officer | v5.1 | Active |