LensReading which lens this session carries.

Auditor evidence pack

Advocacy asset at escalate negative

Marketing · Customer Advocacy · line MK9C · Review Program. This pack names every action taken on this unit, who or what took it, the authority that permitted it, and the model, prompt and policy versions in force at that moment.

Chain verified

Every record links to the one before it and hashes to its stored value. 4 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.

hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})

Records
4
Append-only, sequenced
Agent actions
3
Taken by software
Human actions
1
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
None
Free to age out on schedule

The unit

What the work was, and where it sits

Reference
MK9C-1018
Subject
Hiro Ferreira
Requested by
Sanjay Okafor
Value
$18k
Materiality
low
Currently held by
Director, Customer Advocacy (human)
Sub-function owner
Director, Customer Advocacy
Orchestrator
Advocacy Orchestrator

Every action, in order

Actor, authority, versions in force, and the hash link to the record before it

1
Advocate Identification AgenttaskCleared

Cleared target advocates

2026-08-18 03:54:00ZAuthority MK9-AUTH-A1 · cap $25,000Jurisdiction DEAutonomy A3Retention CUST-5Y
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 92be055a...962b1dout 734e1c15...d72039artifact ART-MK9C-1002-1 genesis 927a1fc8...10a769
2
Advocate Identification AgenttaskCleared

Cleared solicit

2026-08-18 05:10:00ZAuthority MK9-AUTH-A1 · cap $25,000Jurisdiction DEAutonomy A3Retention CUST-5Y
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 6da12730...a48bffout 2ead3c41...84175fartifact ART-MK9C-1002-2 927a1fc8...10a769 f5c6aa68...faf398
3
Case Study Drafting AgenttaskCleared

Cleared monitor sentiment

2026-08-18 06:27:00ZAuthority MK9-AUTH-A1 · cap $25,000Jurisdiction DEAutonomy A3Retention CUST-5Y
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 5d09669b...14eeb8out a109de4a...c8705eartifact ART-MK9C-1002-3 f5c6aa68...faf398 cc5150d6...9cf948
4
Director, Customer Advocacygate-approverHeld

Holding at escalate negative

2026-08-18 07:43:00ZAuthority MK9-AUTH-H1 · cap $25,000Jurisdiction DEAutonomy A0Retention CUST-5Y
Model
human@n-a
Prompt
human@n-a
Policy
customer-commitments@v5
Tools
none
in 14c9ad3a...77f50bout beea89a3...06f061artifact ART-MK9C-1002-4 cc5150d6...9cf948 cf33217e...4dca72

Authority relied on

Who was allowed to do this, up to what value, in which jurisdictions

MK9-AUTH-A1ActiveAdvocacy Orchestrator

Any unit on a customer advocacy line where every intake check passed, the policy in force is current, and the value sits inside the cap below.

Cap $250,000US · UK · DE · SG · AU · FRDelegated from Director, Customer AdvocacyExpires 2026-10-12
MK9-AUTH-H1ActiveDirector, Customer Advocacy

Anything the agent grant refuses, plus any override of an agent outcome. An override must state what the agent concluded and why it is being set aside.

Cap $2,000,000US · UK · DE · SG · AU · FRDelegated from Marketing leadershipExpires 2026-10-31

Versions in force

Exactly what was running when these actions were taken

KindIdentifierVersionStatusOwner
modelextract-lite2.9currentPlatform model council
policycustomer-commitmentsv5currentChief revenue officer
prompttask-executionp21currentShared service engineering
toolsetread-only-lookupt12currentPlatform engineering
toolsetdocument-fetcht9currentShared service engineering

Gates on this line

The control points this unit had to clear

Escalate negative
Held for a named human when the unit exceeds the advocacy asset decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
Approver: Director, Customer Advocacy · cleared on this chain

Records schedule and holds

How long this evidence must be kept, and whether it is frozen

CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.

What this pack proves, and what it does not

Read this before you rely on it

It does prove
  • Every action carries a named actor, an actor kind, and a timestamp.
  • Every action names the authority grant that permitted it and the cap that grant carries.
  • Every action stamps the model, prompt, policy and tool versions in force at that moment.
  • Corrections are additive. A later record supersedes an earlier one and says why; the earlier record is never edited or deleted.
  • The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
  • It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis. Making that impossible requires publishing chain tips to a store this application cannot write to. That anchor is not built, and this page does not claim it.
  • The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
  • Identity here is the actor name recorded on the action. Cryptographic agent identity and signed attestation are a separate piece of work.