Advocacy asset at escalate negative

Hiro Ferreira

Marketing · Customer Advocacy · MK9C Review Program

$18k

value

59%

confidence

232

people affected

5h 6m

age

3h 43m

sla

100%

progress

Currently held by

Director, Customer Advocacy

A person owns the next move

Raised by

Sanjay Okafor

Requester of record

At station

Escalate negative

Policy layer · station 4 of 4

Where this train is on the line

MK9CReview ProgramTransactional · 4 stations

Target advocates

32 q

Solicit

46 q

Monitor sentiment

44 q

Escalate negative

1 live

Evidence trail

Every station this unit has passed, who acted, and what they left behind

Auditor pack

This is the readable trail. more

Cleared target advocates
-306m
Advocate Identification Agent
Inputs, rule version and output hash written to the evidence log
Cleared solicit
-230m
Advocate Identification Agent
Spine control pack posted, three-way evidence attached
Cleared monitor sentiment
-153m
Case Study Drafting Agent
Inputs, rule version and output hash written to the evidence log
Holding at escalate negative
-77m
Director, Customer Advocacy
Inputs, rule version and output hash written to the evidence log

What happens next

The next station and its rule

This is the last station. more

Why the signal is what it is

Derived from time against commitment, not from the state

Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.

clock 5h 6m against a commitment of 3h 43m · 137% of the time used

materiality low · blast radius 232 records or people downstream

state human-hold — held separately, and deliberately not part of this reading

Past SLA by 1h 23m · 232 people or records downstream of this decision

Open the escalation lane