Advocacy asset at escalate negative
Hiro Ferreira
Marketing · Customer Advocacy · MK9C Review Program
$18k
value
59%
confidence
232
people affected
5h 6m
age
3h 43m
sla
100%
progress
Currently held by
Director, Customer Advocacy
A person owns the next move
Raised by
Sanjay Okafor
Requester of record
At station
Escalate negative
Policy layer · station 4 of 4
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared target advocates
-306mAdvocate Identification Agent
Inputs, rule version and output hash written to the evidence log
Cleared solicit
-230mAdvocate Identification Agent
Spine control pack posted, three-way evidence attached
Cleared monitor sentiment
-153mCase Study Drafting Agent
Inputs, rule version and output hash written to the evidence log
Holding at escalate negative
-77mDirector, Customer Advocacy
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Red. The agent stopped. Either the value crossed a gate threshold, the confidence fell below the floor for this lane, or a policy binding it forbade the action. The clock is running and a named person owns the next move.
Past SLA by 1h 23m · 232 people or records downstream of this decision
Open the escalation lane