Auditor evidence pack
Quality review at close
Customer Service · Quality & Coaching · line CS9B · Compliance Screening. more
Chain verified
Every record links to the one before it and hashes to its stored value. 5 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.
hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})
Records
5
Append-only, sequenced
Agent actions
4
Taken by software
Human actions
1
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005
The unit
What the work was, and where it sits
Reference
CS9B-1024
Subject
Rafael Novak
Requested by
Idris Brennan
Value
$21k
Materiality
low
Currently held by
Coaching Plan Agent (agent)
Sub-function owner
Director, Service Quality
Orchestrator
Quality Orchestrator
Every action, in order
Actor, authority, versions in force, and the hash link to the record before it
1
Quality OrchestratororchestratorCleared
Cleared screen all
2026-08-18 04:42:00ZAuthority CS9-AUTH-A1 · cap $25,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
orchestrator-brief@p14
Policy
customer-commitments@v5
Tools
read-only-lookup@t12, notify-and-route@t5
in 772245a2...6ca924out 5277cda3...8ae0aaartifact ART-CS9B-1003-1 genesis → 0c3356a9...07fa4a
2
Quality Scoring AgentobserveCleared
Cleared flag breach
2026-08-18 05:34:00ZAuthority CS9-AUTH-A1 · cap $25,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
in 9b6a3b24...cf072fout b374e310...e9aa11artifact ART-CS9B-1003-2 0c3356a9...07fa4a → 5a40bc48...1b84e5
3
Director, Service Qualityaccountable-ownerCleared
Cleared review
2026-08-18 06:25:00ZAuthority CS9-AUTH-H1 · cap $25,000Jurisdiction UKAutonomy A0Retention CUST-5YLegal hold HOLD-005
Model
human@n-a
Prompt
human@n-a
Policy
customer-commitments@v5
Tools
none
in 699a25e7...a90910out f8380d32...a52abfartifact ART-CS9B-1003-3 5a40bc48...1b84e5 → a23d73e9...14b549
4
Coaching Plan AgenttaskCleared
Cleared action
2026-08-18 07:17:00ZAuthority CS9-AUTH-A1 · cap $25,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in fe2a3db1...98ef79out ef6cfdc4...3854a2artifact ART-CS9B-1003-4 a23d73e9...14b549 → 2defec40...564001
5
Compliance Screening AgenttaskIn progress
Holding at close
2026-08-18 08:08:00ZAuthority CS9-AUTH-A1 · cap $25,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 986d8423...67f28bout cdccf9e1...18c286artifact ART-CS9B-1003-5 2defec40...564001 → d024eb22...9ec8ee
Authority relied on
Who was allowed to do this, up to what value, in which jurisdictions
Any unit on a quality & coaching line where every intake check passed, the policy in force is current, and the value sits inside the cap below.
Cap $250,000US · UK · DE · SGDelegated from Director, Service QualityExpires 2027-06-11
Anything the agent grant refuses, plus any override of an agent outcome. more
Cap $2,000,000US · UK · DE · SGDelegated from Customer Service leadershipExpires 2027-06-06
Versions in force
Exactly what was running when these actions were taken
| Kind | Identifier | Version | Status | Owner |
|---|---|---|---|---|
| model | reasoner-core | 5.4 | current | Platform model council |
| model | extract-lite | 2.9 | current | Platform model council |
| model | observe-signal | 3.1 | current | Sensing guild |
| policy | customer-commitments | v5 | current | Chief revenue officer |
| prompt | orchestrator-brief | p14 | current | Chief of Staff office |
| prompt | task-execution | p21 | current | Shared service engineering |
| prompt | observe-scan | p11 | current | Sensing guild |
| toolset | read-only-lookup | t12 | current | Platform engineering |
| toolset | notify-and-route | t5 | current | Platform engineering |
| toolset | document-fetch | t9 | current | Shared service engineering |
Gates on this line
The control points this unit had to clear
Review
Held for a named human when the unit exceeds the quality review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
Approver: Director, Service Quality · not reached
Records schedule and holds
How long this evidence must be kept, and whether it is frozen
CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator. more
Custodian Head of Consumer Law · requested by Chief Customer Officer
What this pack proves, and what it does not
Read this before you rely on it
It does prove
- Every action carries a named actor, an actor kind, and a timestamp.
- Every action names the authority grant that permitted it and the cap that grant carries.
- Every action stamps the model, prompt, policy and tool versions in force at that moment.
- Corrections are additive. A later record supersedes an earlier one and says why more
- The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
- It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis. more
- The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
- Identity here is the actor name recorded on the action. more