LensReading which lens this session carries.

Auditor evidence pack

Quality review at action

Customer Service · Quality & Coaching · line CS9B · Compliance Screening.

Chain verified

Every record links to the one before it and hashes to its stored value. 4 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.

hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})

Records
4
Append-only, sequenced
Agent actions
3
Taken by software
Human actions
1
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005

The unit

What the work was, and where it sits

Reference
CS9B-1001
Subject
Rafael Marchetti
Requested by
Rosa Haddad
Value
$18k
Materiality
low
Currently held by
Quality Orchestrator (agent)
Sub-function owner
Director, Service Quality
Orchestrator
Quality Orchestrator

Every action, in order

Actor, authority, versions in force, and the hash link to the record before it

1
Quality OrchestratororchestratorCleared

Cleared screen all

2026-08-18 04:46:00ZAuthority CS9-AUTH-A1 · cap $25,000Jurisdiction SGAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
orchestrator-brief@p14
Policy
customer-commitments@v5
Tools
read-only-lookup@t12, notify-and-route@t5
in 732e1a71...d7bd92out f73f446c...aca881artifact ART-CS9B-1000-1 genesis → a605b5ea...e907bf
2
Quality Scoring AgentobserveCleared

Cleared flag breach

2026-08-18 05:49:00ZAuthority CS9-AUTH-A1 · cap $25,000Jurisdiction SGAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
observe-scan@p11
Policy
customer-commitments@v5
Tools
read-only-lookup@t12
in 26c72d43...e8b37bout 9d792a11...f769c1artifact ART-CS9B-1000-2 a605b5ea...e907bf → d61a1769...a63656
3
Director, Service Qualityaccountable-ownerCleared

Cleared review

2026-08-18 06:53:00ZAuthority CS9-AUTH-H1 · cap $25,000Jurisdiction SGAutonomy A0Retention CUST-5YLegal hold HOLD-005
Model
human@n-a
Prompt
human@n-a
Policy
customer-commitments@v5
Tools
none
in 18fc523a...e6058dout 6e39e59a...ff195aartifact ART-CS9B-1000-3 d61a1769...a63656 → 9e2b8ef2...73c987
4
Coaching Plan AgenttaskIn progress

Holding at action

2026-08-18 07:56:00ZAuthority CS9-AUTH-A1 · cap $25,000Jurisdiction SGAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 267b7eb1...56e5bcout 28d781f2...5b0d96artifact ART-CS9B-1000-4 9e2b8ef2...73c987 → 5b5a0234...763f6c

Authority relied on

Who was allowed to do this, up to what value, in which jurisdictions

CS9-AUTH-A1ActiveQuality Orchestrator

Any unit on a quality & coaching line where every intake check passed, the policy in force is current, and the value sits inside the cap below.

Cap $250,000US · UK · DE · SGDelegated from Director, Service QualityExpires 2027-06-11
CS9-AUTH-H1ActiveDirector, Service Quality

Anything the agent grant refuses, plus any override of an agent outcome.

Cap $2,000,000US · UK · DE · SGDelegated from Customer Service leadershipExpires 2027-06-06

Versions in force

Exactly what was running when these actions were taken

KindIdentifierVersionStatusOwner
modelreasoner-core5.4currentPlatform model council
modelextract-lite2.9currentPlatform model council
modelobserve-signal3.1currentSensing guild
policycustomer-commitmentsv5currentChief revenue officer
promptorchestrator-briefp14currentChief of Staff office
prompttask-executionp21currentShared service engineering
promptobserve-scanp11currentSensing guild
toolsetread-only-lookupt12currentPlatform engineering
toolsetnotify-and-routet5currentPlatform engineering
toolsetdocument-fetcht9currentShared service engineering

Gates on this line

The control points this unit had to clear

Review
Held for a named human when the unit exceeds the quality review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
Approver: Director, Service Quality · not reached

Records schedule and holds

How long this evidence must be kept, and whether it is frozen

CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator.
Custodian Head of Consumer Law · requested by Chief Customer Officer

What this pack proves, and what it does not

Read this before you rely on it

It does prove
  • Every action carries a named actor, an actor kind, and a timestamp.
  • Every action names the authority grant that permitted it and the cap that grant carries.
  • Every action stamps the model, prompt, policy and tool versions in force at that moment.
  • Corrections are additive. A later record supersedes an earlier one and says why
  • The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
  • It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis.
  • The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
  • Identity here is the actor name recorded on the action.