LensReading which lens this session carries.

Auditor evidence pack

Feedback theme at ratify

Customer Service · Voice of Customer · line CS8C · Experience Strategy Position.

Chain verified

Every record links to the one before it and hashes to its stored value. 5 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.

hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})

Records
5
Append-only, sequenced
Agent actions
4
Taken by software
Human actions
1
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005

The unit

What the work was, and where it sits

Reference
CS8C-1001
Subject
Clara Tanaka
Requested by
Yuki Okafor
Value
$4.4m
Materiality
high
Currently held by
Head of Customer Experience (human)
Sub-function owner
Head of Customer Experience
Orchestrator
Voice of Customer Orchestrator

Every action, in order

Actor, authority, versions in force, and the hash link to the record before it

1
Theme Extraction AgenttaskCleared

Cleared gather evidence

2026-08-10 01:36:00ZAuthority CS8-AUTH-A1 · cap $2,000,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in a80bbdd4...b3d218out 8477fc53...e09706artifact ART-CS8C-1000-1 genesis → 4f0a74a6...f732a0
2
Driver Analysis AgenttaskCleared

Cleared model options

2026-08-11 17:29:00ZAuthority CS8-AUTH-A1 · cap $2,000,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 22e4061a...1dc24cout fa65bd44...0c0335artifact ART-CS8C-1000-2 4f0a74a6...f732a0 → ff15fcb9...3dbc60
3
Churn Signal AgentobserveCleared

Cleared draft position

2026-08-13 09:22:00ZAuthority CS8-AUTH-A1 · cap $2,000,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
observe-scan@p11
Policy
customer-commitments@v5
Tools
read-only-lookup@t12
in 4adf7078...c76c0eout b31786c0...8e47a1artifact ART-CS8C-1000-3 ff15fcb9...3dbc60 → f2de7b34...6d3e72
4
Closed-loop Follow-up AgenttaskCleared

Cleared challenge

2026-08-15 01:14:00ZAuthority CS8-AUTH-A1 · cap $2,000,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 259c1d2a...24230aout 41b3f75c...34c651artifact ART-CS8C-1000-4 f2de7b34...6d3e72 → 9092b1bf...88262d
5
Head of Customer Experiencegate-approverHeld

Holding at ratify

2026-08-16 17:07:00ZAuthority CS8-AUTH-H1 · cap $2,000,000Jurisdiction UKAutonomy A0Retention CUST-5YLegal hold HOLD-005
Model
human@n-a
Prompt
human@n-a
Policy
customer-commitments@v5
Tools
none
in 8743c7dd...73746fout 3bd9533d...bcfba6artifact ART-CS8C-1000-5 9092b1bf...88262d → a83dc0c3...3347fa

Authority relied on

Who was allowed to do this, up to what value, in which jurisdictions

CS8-AUTH-A1ActiveVoice of Customer Orchestrator

Any unit on a voice of customer line where every intake check passed, the policy in force is current, and the value sits inside the cap below.

Cap $2,000,000US · UK · DEDelegated from Head of Customer ExperienceExpires 2026-09-25
CS8-AUTH-H1ActiveHead of Customer Experience

Anything the agent grant refuses, plus any override of an agent outcome.

Cap $25,000,000US · UK · DEDelegated from Customer Service leadershipExpires 2027-02-16

Versions in force

Exactly what was running when these actions were taken

KindIdentifierVersionStatusOwner
modelextract-lite2.9currentPlatform model council
modelobserve-signal3.1currentSensing guild
policycustomer-commitmentsv5currentChief revenue officer
prompttask-executionp21currentShared service engineering
promptobserve-scanp11currentSensing guild
toolsetread-only-lookupt12currentPlatform engineering
toolsetdocument-fetcht9currentShared service engineering

Gates on this line

The control points this unit had to clear

Ratify
Held for a named human when the unit exceeds the feedback theme decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
Approver: Head of Customer Experience · cleared on this chain

Records schedule and holds

How long this evidence must be kept, and whether it is frozen

CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator.
Custodian Head of Consumer Law · requested by Chief Customer Officer

What this pack proves, and what it does not

Read this before you rely on it

It does prove
  • Every action carries a named actor, an actor kind, and a timestamp.
  • Every action names the authority grant that permitted it and the cap that grant carries.
  • Every action stamps the model, prompt, policy and tool versions in force at that moment.
  • Corrections are additive. A later record supersedes an earlier one and says why
  • The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
  • It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis.
  • The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
  • Identity here is the actor name recorded on the action.