LensReading which lens this session carries.

Auditor evidence pack

Feedback theme at contact

Customer Service · Voice of Customer · line CS8B · Detractor Closed Loop.

Chain verified

Every record links to the one before it and hashes to its stored value. 3 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.

hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})

Records
3
Append-only, sequenced
Agent actions
3
Taken by software
Human actions
0
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005

The unit

What the work was, and where it sits

Reference
CS8B-1019
Subject
Jonas Marchetti
Requested by
Simon Ito
Value
$61k
Materiality
medium
Currently held by
Churn Signal Agent (agent)
Sub-function owner
Head of Customer Experience
Orchestrator
Voice of Customer Orchestrator

Every action, in order

Actor, authority, versions in force, and the hash link to the record before it

1
Feedback Ingestion AgenttaskCleared

Cleared detect detractor

2026-08-18 08:35:00ZAuthority CS8-AUTH-A1 · cap $250,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in e83f79ba...f8e9afout 0487ca41...e87232artifact ART-CS8B-1002-1 genesis → a7ccc279...c80de0
2
Theme Extraction AgenttaskCleared

Cleared assign owner

2026-08-18 08:43:00ZAuthority CS8-AUTH-A1 · cap $250,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 4e40752c...b82115out b71899c9...558ee7artifact ART-CS8B-1002-2 a7ccc279...c80de0 → 3b77c218...e54167
3
Driver Analysis AgenttaskIn progress

Holding at contact

2026-08-18 08:52:00ZAuthority CS8-AUTH-A1 · cap $250,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 9ca9f27f...2a2a80out 643ee65f...eca09bartifact ART-CS8B-1002-3 3b77c218...e54167 → be35b6e5...3d8ca7

Authority relied on

Who was allowed to do this, up to what value, in which jurisdictions

CS8-AUTH-A1ActiveVoice of Customer Orchestrator

Any unit on a voice of customer line where every intake check passed, the policy in force is current, and the value sits inside the cap below.

Cap $2,000,000US · UK · DEDelegated from Head of Customer ExperienceExpires 2026-09-25

Versions in force

Exactly what was running when these actions were taken

KindIdentifierVersionStatusOwner
modelextract-lite2.9currentPlatform model council
policycustomer-commitmentsv5currentChief revenue officer
prompttask-executionp21currentShared service engineering
toolsetread-only-lookupt12currentPlatform engineering
toolsetdocument-fetcht9currentShared service engineering

Gates on this line

The control points this unit had to clear

This line runs without a formal gate.

Records schedule and holds

How long this evidence must be kept, and whether it is frozen

CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator.
Custodian Head of Consumer Law · requested by Chief Customer Officer

What this pack proves, and what it does not

Read this before you rely on it

It does prove
  • Every action carries a named actor, an actor kind, and a timestamp.
  • Every action names the authority grant that permitted it and the cap that grant carries.
  • Every action stamps the model, prompt, policy and tool versions in force at that moment.
  • Corrections are additive. A later record supersedes an earlier one and says why
  • The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
  • It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis.
  • The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
  • Identity here is the actor name recorded on the action.