Auditor evidence pack
Feedback theme at draft insight
Customer Service · Voice of Customer · line CS8A · Feedback to Insight. more
Chain verified
Every record links to the one before it and hashes to its stored value. 4 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.
hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})
Records
4
Append-only, sequenced
Agent actions
4
Taken by software
Human actions
0
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005
The unit
What the work was, and where it sits
Reference
CS8A-1004
Subject
Sanjay Achebe
Requested by
Farrah Raman
Value
$932k
Materiality
high
Currently held by
Closed-loop Follow-up Agent (agent)
Sub-function owner
Head of Customer Experience
Orchestrator
Voice of Customer Orchestrator
Every action, in order
Actor, authority, versions in force, and the hash link to the record before it
1
Voice of Customer OrchestratororchestratorCleared
Cleared ingest
2026-08-18 03:54:00ZAuthority CS8-AUTH-A1 · cap $2,000,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
orchestrator-brief@p14
Policy
customer-commitments@v5
Tools
read-only-lookup@t12, notify-and-route@t5
in 5da5b279...9da9a7out afc7f90d...c02d7bartifact ART-CS8A-1000-1 genesis → d4493f5a...519550
2
Theme Extraction AgenttaskCleared
Cleared extract themes
2026-08-18 05:10:00ZAuthority CS8-AUTH-A1 · cap $2,000,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in b37667f1...ab2771out f68d058d...8b0631artifact ART-CS8A-1000-2 d4493f5a...519550 → 2fff64a1...70b94f
3
Driver Analysis AgenttaskCleared
Cleared quantify drivers
2026-08-18 06:27:00ZAuthority CS8-AUTH-A1 · cap $2,000,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 55821812...addfa6out 3d519d68...6cc831artifact ART-CS8A-1000-3 2fff64a1...70b94f → 6d043b63...24a596
4
Churn Signal AgentobserveIn progress
Holding at draft insight
2026-08-18 07:43:00ZAuthority CS8-AUTH-A1 · cap $2,000,000Jurisdiction UKAutonomy A3Retention CUST-5YLegal hold HOLD-005
in 86273a4e...984612out c294591f...0a256fartifact ART-CS8A-1000-4 6d043b63...24a596 → dc0f9498...938a95
Authority relied on
Who was allowed to do this, up to what value, in which jurisdictions
Any unit on a voice of customer line where every intake check passed, the policy in force is current, and the value sits inside the cap below.
Cap $2,000,000US · UK · DEDelegated from Head of Customer ExperienceExpires 2026-09-25
Versions in force
Exactly what was running when these actions were taken
| Kind | Identifier | Version | Status | Owner |
|---|---|---|---|---|
| model | reasoner-core | 5.4 | current | Platform model council |
| model | extract-lite | 2.9 | current | Platform model council |
| model | observe-signal | 3.1 | current | Sensing guild |
| policy | customer-commitments | v5 | current | Chief revenue officer |
| prompt | orchestrator-brief | p14 | current | Chief of Staff office |
| prompt | task-execution | p21 | current | Shared service engineering |
| prompt | observe-scan | p11 | current | Sensing guild |
| toolset | read-only-lookup | t12 | current | Platform engineering |
| toolset | notify-and-route | t5 | current | Platform engineering |
| toolset | document-fetch | t9 | current | Shared service engineering |
Gates on this line
The control points this unit had to clear
Review
Held for a named human when the unit exceeds the feedback theme decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
Approver: Head of Customer Experience · not reached
Records schedule and holds
How long this evidence must be kept, and whether it is frozen
CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator. more
Custodian Head of Consumer Law · requested by Chief Customer Officer
What this pack proves, and what it does not
Read this before you rely on it
It does prove
- Every action carries a named actor, an actor kind, and a timestamp.
- Every action names the authority grant that permitted it and the cap that grant carries.
- Every action stamps the model, prompt, policy and tool versions in force at that moment.
- Corrections are additive. A later record supersedes an earlier one and says why more
- The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
- It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis. more
- The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
- Identity here is the actor name recorded on the action. more