Feedback theme at draft insight
Sanjay Achebe
Customer Service · Voice of Customer · CS8A Feedback to Insight
$932k
value
96%
confidence
39
people affected
5h 6m
age
4h 35m
sla
67%
progress
Currently held by
Closed-loop Follow-up Agent
An agent owns the next move
Raised by
Farrah Raman
Requester of record
At station
Draft insight
Workflow layer · station 4 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared ingest
-306mVoice of Customer Orchestrator
Spine control pack posted, three-way evidence attached
Cleared extract themes
-230mTheme Extraction Agent
Inputs, rule version and output hash written to the evidence log
Cleared quantify drivers
-153mDriver Analysis Agent
Inputs, rule version and output hash written to the evidence log
Holding at draft insight
-77mChurn Signal Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Review
run by Head of Customer Experience · Policy layer
Held for a named human when the unit exceeds the feedback theme decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Customer Experience
Why the signal is what it is
Derived from time against commitment, not from the state
Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.
Past SLA by 31m · 39 people or records downstream of this decision
Open the escalation lane