LensReading which lens this session carries.

Auditor evidence pack

Field job at approve

Customer Service · Field Service Dispatch · line CS6C · Parts Escalation.

Chain verified

Every record links to the one before it and hashes to its stored value. 3 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.

hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})

Records
3
Append-only, sequenced
Agent actions
2
Taken by software
Human actions
1
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005

The unit

What the work was, and where it sits

Reference
CS6C-1000
Subject
Anika Novak
Requested by
Grace Marchetti
Value
$74k
Materiality
medium
Currently held by
Dispatch Policy Agent (agent)
Sub-function owner
Director, Field Service
Orchestrator
Dispatch Orchestrator

Every action, in order

Actor, authority, versions in force, and the hash link to the record before it

1
Job Qualification AgentgbsCleared

Cleared detect shortage

2026-08-18 08:09:00ZAuthority CS6-AUTH-A1 · cap $250,000Jurisdiction USAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in 4c7f75ef...280a52out 5ad4e618...6abeb8artifact ART-CS6C-1000-1 genesis → 81e4c9ec...5547ee
2
Skills Matching AgenttaskCleared

Cleared source alternative

2026-08-18 08:26:00ZAuthority CS6-AUTH-A1 · cap $250,000Jurisdiction USAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in c57114f4...e857fdout cf7c5f6d...de9872artifact ART-CS6C-1000-2 81e4c9ec...5547ee → 7e81319e...d0a5a9
3
Director, Field Servicegate-approverIn progress

Holding at approve

2026-08-18 08:43:00ZAuthority CS6-AUTH-H1 · cap $250,000Jurisdiction USAutonomy A0Retention CUST-5YLegal hold HOLD-005
Model
human@n-a
Prompt
human@n-a
Policy
customer-commitments@v5
Tools
none
in 3914f400...e2f87aout 8dc1a5b1...d73da7artifact ART-CS6C-1000-3 7e81319e...d0a5a9 → 0b710d06...62175d

Authority relied on

Who was allowed to do this, up to what value, in which jurisdictions

CS6-AUTH-A1ActiveDispatch Orchestrator

Any unit on a field service dispatch line where every intake check passed, the policy in force is current, and the value sits inside the cap below.

Cap $250,000US · UK · DE · SG · AUDelegated from Director, Field ServiceExpires 2026-12-27
CS6-AUTH-H1ActiveDirector, Field Service

Anything the agent grant refuses, plus any override of an agent outcome.

Cap $2,000,000US · UK · DE · SG · AUDelegated from Customer Service leadershipExpires 2027-04-18

Versions in force

Exactly what was running when these actions were taken

KindIdentifierVersionStatusOwner
modelextract-lite2.9currentPlatform model council
policycustomer-commitmentsv5currentChief revenue officer
prompttask-executionp21currentShared service engineering
toolsetledger-writet7currentFinance systems
toolsetread-only-lookupt12currentPlatform engineering
toolsetdocument-fetcht9currentShared service engineering

Gates on this line

The control points this unit had to clear

Approve
Held for a named human when the unit exceeds the field job decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
Approver: Director, Field Service · cleared on this chain

Records schedule and holds

How long this evidence must be kept, and whether it is frozen

CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator.
Custodian Head of Consumer Law · requested by Chief Customer Officer

What this pack proves, and what it does not

Read this before you rely on it

It does prove
  • Every action carries a named actor, an actor kind, and a timestamp.
  • Every action names the authority grant that permitted it and the cap that grant carries.
  • Every action stamps the model, prompt, policy and tool versions in force at that moment.
  • Corrections are additive. A later record supersedes an earlier one and says why
  • The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
  • It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis.
  • The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
  • Identity here is the actor name recorded on the action.