Field job at approve
Anika Novak
Customer Service · Field Service Dispatch · CS6C Parts Escalation
$74k
value
89%
confidence
39
people affected
51m
age
48m
sla
60%
progress
Currently held by
Dispatch Policy Agent
An agent owns the next move
Raised by
Grace Marchetti
Requester of record
At station
Approve
Policy layer · station 3 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect shortage
-51mJob Qualification Agent
Inputs, rule version and output hash written to the evidence log
Cleared source alternative
-34mSkills Matching Agent
Inputs, rule version and output hash written to the evidence log
Holding at approve
-17mDirector, Field Service
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Reschedule
run by Parts Availability Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 3m · 39 people or records downstream of this decision