LensReading which lens this session carries.
All controls

CTL-014 · Decision quality

Human holds clear inside the stated clock

A unit held for a person is cleared within the time the platform promises, or the breach is visible.

Ineffective
Domain
Decision quality
Scope
enterprise
Frequency
monthly
Operation
Automated
Control owner
Head of AI Business Services · business
Tester of record
internal-audit
Last tested
Aug 12, 2026
Next due
Sep 11, 2026 · in 24d

What counts as evidence for this control

Written before the test, so a tester cannot choose the evidence that suits the result

Held units with an elapsed clock beyond the service commitment.

Test history

3 tests on record

4,560 items sampled
TestPeriodSample methodSizePassFailResultTesterTested
CT-014-01Q3 month 2 2026full population168016773FailS. Nakamura
Internal Audit
Aug 12, 2026
CT-014-02Q3 month 1 2026full population7607600PassD. Okoye
Internal Audit
Jul 12, 2026
CT-014-03Q2 2026full population212021200PassR. Whitfield
Internal Audit
Jun 11, 2026

Exceptions raised against this control

1 still open of 1

EXC-004Held units exceed the stated clock on several linesmediumopen · due Sep 11, 2026

Units held for a person are breaching the promised clock. The breach is visible in the platform, which is the control working; the clock itself is not being met, which is the failure.

Owner
Head of AI Business Services · business
Remediation
Either resource the queues to the promise or change the promise. Both are acceptable; leaving the gap is not.

What this page is, and what it is not

Read this before quoting a result

The test results on this page are a modeled test history for a modeled estate. They demonstrate the shape of independent control testing — a named tester outside the operating team, a stated sample method, a sample size, a pass and fail count, and evidence citations that resolve into the chain — not the audited results of a live enterprise.

12 of 12 evidence citations on this control resolve to a record in the evidence spine. Every citation resolves; each one links through to the sealed record it refers to.

A control shown as untested has no result at all. Coverage on this platform counts controls that were actually tested; it never counts a control as passing because it was designed.