Improve · autonomy program
Autonomy is earned one exit criterion at a time
Nobody jumps to eighty percent agentic. more
Estate autonomy today vs. committed target
73% → 83%The autonomy ladder
What each band actually permits.
Assisted
Human does the work; the agent only drafts or retrieves.
Recommended
Agent proposes, a human reviews and commits every time.
Supervised
Agent executes inside limits; a human samples and can reverse.
Delegated
Agent executes and closes; humans see exceptions only.
Autonomous
Agent owns the outcome and the policy loop; humans audit after.
Phase 1 — Sensing and evidence
A0-A1
Agents observe, retrieve and assemble. more
Exit criteria
- Provenance attached to every material output
- Baseline measured for each in-scope process
- Agent registry populated with named human owners
- Evidence vault operating with tamper-evident logs
Phase 2 — Supervised execution
A1-A2
Agents draft and prepare actions that a human confirms before execution. more
Exit criteria
- Override rate below 15% on target processes
- Structured override reasons captured on every rejection
- Rollback tested for every reversible action type
- Human review capacity measured and staffed
Phase 3 — Functional orchestration
A2-A3
Each function runs a Chief of Staff agent that decomposes work, assigns specialists and escalates by published threshold. more
Exit criteria
- Chief of Staff live in every in-scope function
- Touchless rate above 60% on standardized work
- Every gate mapped to a named accountable human
- Continuous control testing replacing quarterly sampling
Phase 4 — Governed autonomy
A3-A4
Selected workflows operate at A4 within tight envelopes, with continuous evaluation, automatic suspension on drift and quarterly recertification. more
Exit criteria
- Quarterly recertification passing for every A4 agent
- Automatic suspension proven on injected drift
- Value ledger reconciled to finance-grade baseline
- Cross-functional flows running without dropped handoffs
Phase 5 — Enterprise coordination
A3-A4 with enterprise coordination
The Super Orchestrator holds enterprise commitments across every function, allocates scarce human review capacity and rehearses scenarios before they occur. more
Exit criteria
- Enterprise outcome map maintained continuously
- Scenario rehearsal run before each planning cycle
- Human capacity allocated by measured demand
- Released capacity redeployed against a published plan
Actions
What is waiting on a person
A roadmap is only a commitment where somebody wrote down how you would know the phase was finished.
autonomy points to close across the estate
Summed across every function. more
written exit criteria across the phases
Each phase names what has to be true before the next one starts. more
functions are short of their next autonomy band
The shortfall is the distance between what the leader signed up to and what the agents are currently trusted with.
Operations
What this desk is allowed to start
A surface that only reports is not operable. more
Trigger and bound
5 phases from first agent to steady state, each with an autonomy band and its own exit criteria. more
Live observability
What the record shows right now
Functions at or above their own autonomy target versus functions still short of it.
Current distribution
14 functions
Is policy and strategy coming to fruition
Whether the written intent is holding here
Partly. The phases are honest about what they require and nothing here marks itself done.
Nothing on the record settles this
The intent was a plan that cannot be declared complete by assertion. more