Zoom 3 of 3 — line
Order Exception
Transactional line · Revenue Growth Management · Booking & Order Management
Runs when: Runs transactional. Starts when a scheduled window opens.
5812
units a week
90%
touchless
5
stations
11.1h
timetable
14.1h
actual
+27%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Detect exception
Workflowrun by Order Validation Agent
dwell 31msla 50mqueued 19 - 02
Classify
Workflowrun by Credit Check Agent
dwell 168msla 355mqueued 2 - 03
Auto-resolve
AI GBS AI GBS depotrun by Order Validation Agent
dwell 95msla 221mqueued 43 - 04
Human resolve
Policyrun by Director, Order Management
Gate: Held for a named human when the unit exceeds the order decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Order Management
dwell 493msla 685mqueued 8 - 05
Re-submit
AI GBS AI GBS depotrun by Order Validation Agent
dwell 163msla 200mqueued 26
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| RO4B-1000 | Order at re-submit Sanjay Haddad | O2C spine gbs | $29k | Auto-cleared | 3h 31m / 3h 20m |
| RO4B-1009 | Order at human resolve Sanjay Raman | Order Policy Agent agent | $25k | Evidence posted | 20h 59m / 11h 25m |
| RO4B-1016 | Order at detect exception Mei Duarte | Backlog Agent agent | $70k | In flight | 37m / 50m |
| RO4B-1025 | Order at classify Callum Bianchi | Backlog Agent agent | $3k | In flight | 4h 24m / 5h 55m |
| RO4B-1034 | Order at auto-resolve Priya Farouk | O2C spine gbs | $83k | In flight | 1h 28m / 3h 41m |
| RO4B-1040 | Order at auto-resolve Aaron Voss | Director, Order Management human | $88k | Human hold | 1h 16m / 3h 41m |
| RO4B-1042 | Order at re-submit Hiro Delgado | O2C spine gbs | $57k | Auto-cleared | 4h 9m / 3h 20m |