Zoom 3 of 3 — line
Order Exception
Transactional line · Revenue Operations · Booking & Order Management
Runs when: Runs transactional. Starts when a scheduled window opens.
5812
units a week
90%
touchless
5
stations
11.1h
timetable
14.1h
actual
+27%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Detect exception
Workflowrun by Order Validation Agent
dwell 31msla 50mqueued 19 - 02
Classify
Workflowrun by Credit Check Agent
dwell 168msla 355mqueued 2 - 03
Auto-resolve
AI GBS AI GBS depotrun by Order Validation Agent
dwell 95msla 221mqueued 43 - 04
Human resolve
Policyrun by Director, Order Management
Gate: Held for a named human when the unit exceeds the order decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Order Management
dwell 493msla 685mqueued 8 - 05
Re-submit
AI GBS AI GBS depotrun by Order Validation Agent
dwell 163msla 200mqueued 26
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| RO4B-1000 | Order at re-submit Sanjay Haddad | O2C spine gbs | $29k | Auto-cleared | 3h 31m / 3h 20m |
| RO4B-1009 | Order at human resolve Sanjay Raman | Order Policy Agent agent | $25k | Evidence posted | 20h 59m / 11h 25m |
| RO4B-1016 | Order at detect exception Mei Duarte | Backlog Agent agent | $70k | In flight | 37m / 50m |
| RO4B-1025 | Order at classify Callum Bianchi | Backlog Agent agent | $3k | In flight | 4h 24m / 5h 55m |
| RO4B-1034 | Order at auto-resolve Priya Farouk | O2C spine gbs | $83k | In flight | 1h 28m / 3h 41m |
| RO4B-1040 | Order at auto-resolve Aaron Voss | Director, Order Management human | $88k | Human hold | 1h 16m / 3h 41m |
| RO4B-1042 | Order at re-submit Hiro Delgado | O2C spine gbs | $57k | Auto-cleared | 4h 9m / 3h 20m |