Order at auto-resolve
Aaron Voss
Revenue Operations · Booking & Order Management · RO4B Order Exception
$88k
value
57%
confidence
96
people affected
1h 16m
age
3h 41m
sla
60%
progress
Currently held by
Director, Order Management
A person owns the next move
Raised by
Marcus Whitfield
Requester of record
At station
Auto-resolve
AI GBS layer · station 3 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared detect exception
-76mOrder Validation Agent
Inputs, rule version and output hash written to the evidence log
Cleared classify
-51mCredit Check Agent
Inputs, rule version and output hash written to the evidence log
Holding at auto-resolve
-25mOrder Validation Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Human resolve
run by Director, Order Management · Policy layer
Held for a named human when the unit exceeds the order decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Order Management
Why the signal is what it is
Plain reading of the current state
Red. The agent stopped. Either the value crossed a gate threshold, the confidence fell below the floor for this lane, or a policy binding it forbade the action. The clock is running and a named person owns the next move.
Open the escalation lane