Service review at confirm recovery
Mei Adeyemi
AI GBS & Global Business Services · Service Delivery Management · GB9A SLA Watch to Action
$66k
value
89%
confidence
37
people affected
1h 11m
age
58m
sla
100%
progress
Currently held by
SLA Monitoring Agent
An agent owns the next move
Raised by
Victor Petrov
Requester of record
At station
Confirm recovery
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared monitor
-71mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared detect breach risk
-57mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared rebalance
-43mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared escalate
-28mHead of Service Delivery
Approval recorded with rationale and policy clause cited
Holding at confirm recovery
-14mIncident Coordination Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 13m · 37 people or records downstream of this decision