Service review at monitor
Oscar Delgado
AI GBS & Global Business Services · Service Delivery Management · GB9A SLA Watch to Action
$37k
value
44%
confidence
363
people affected
4h 3m
age
3h 18m
sla
20%
progress
Currently held by
Head of Service Delivery
A person owns the next move
Raised by
Pierre Raman
Requester of record
At station
Monitor
AI GBS layer · station 1 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Holding at monitor
-243mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Detect breach risk
run by Stakeholder Reporting Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Plain reading of the current state
Red. The agent stopped. Either the value crossed a gate threshold, the confidence fell below the floor for this lane, or a policy binding it forbade the action. The clock is running and a named person owns the next move.
Past SLA by 45m · 363 people or records downstream of this decision
Open the escalation lane