Service review at confirm recovery
Lukas Baptiste
AI GBS & Global Business Services · Service Delivery Management · GB9A SLA Watch to Action
$71k
value
89%
confidence
31
people affected
18m
age
58m
sla
100%
progress
Currently held by
Incident Coordination Agent
An agent owns the next move
Raised by
Idris Costa
Requester of record
At station
Confirm recovery
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared monitor
-18mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared detect breach risk
-14mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared rebalance
-11mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared escalate
-7mHead of Service Delivery
Approval recorded with rationale and policy clause cited
Holding at confirm recovery
-4mIncident Coordination Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.