Service request at publish
Amara Mensah
AI GBS & Global Business Services · Service Catalog & Intake · GB5B Catalog Item Change
$74k
value
91%
confidence
11
people affected
2h 52m
age
2h 29m
sla
80%
progress
Currently held by
AI-OPS spine
Running in the shared AI GBS spine
Raised by
Sofia Raman
Requester of record
At station
Publish
AI GBS layer · station 4 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared propose
-172mCatalog Definition Agent
Inputs, rule version and output hash written to the evidence log
Cleared impact assess
-129mDemand Intake Agent
Inputs, rule version and output hash written to the evidence log
Cleared approve
-86mHead of Service Catalog
Approval recorded with rationale and policy clause cited
Holding at publish
-43mCatalog Definition Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Communicate
run by Entitlement Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 23m · 11 people or records downstream of this decision