Service request at impact assess
Pierre Marchetti
AI GBS & Global Business Services · Service Catalog & Intake · GB5B Catalog Item Change
$62k
value
79%
confidence
5
people affected
2h 56m
age
5h 16m
sla
40%
progress
Currently held by
Eligibility Agent
An agent owns the next move
Raised by
Sofia Whitfield
Requester of record
At station
Impact assess
Workflow layer · station 2 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared propose
-176mCatalog Definition Agent
Inputs, rule version and output hash written to the evidence log
Holding at impact assess
-88mDemand Intake Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Approve
run by Head of Service Catalog · Policy layer
Held for a named human when the unit exceeds the service request decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Catalog
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.