Service request at communicate
Tomas Haddad
AI GBS & Global Business Services · Service Catalog & Intake · GB5B Catalog Item Change
$3k
value
93%
confidence
36
people affected
2h 21m
age
6h 10m
sla
100%
progress
Currently held by
Eligibility Agent
An agent owns the next move
Raised by
Anika Sorensen
Requester of record
At station
Communicate
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared propose
-141mCatalog Definition Agent
Inputs, rule version and output hash written to the evidence log
Cleared impact assess
-113mDemand Intake Agent
Inputs, rule version and output hash written to the evidence log
Cleared approve
-85mHead of Service Catalog
Approval recorded with rationale and policy clause cited
Cleared publish
-56mCatalog Definition Agent
Spine control pack posted, three-way evidence attached
Holding at communicate
-28mEntitlement Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.