Service request at communicate
Tomas Haddad
AI GBS & Global Business Services · Service Catalog & Intake · GB5B Catalog Item Change
$3k
value
93%
confidence
36
people affected
2h 21m
age
6h 10m
sla
100%
progress
Currently held by
Eligibility Agent
An agent owns the next move
Raised by
Anika Sorensen
Requester of record
At station
Communicate
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared propose
-141mCatalog Definition Agent
Inputs, rule version and output hash written to the evidence log
Cleared impact assess
-113mDemand Intake Agent
Inputs, rule version and output hash written to the evidence log
Cleared approve
-85mHead of Service Catalog
Approval recorded with rationale and policy clause cited
Cleared publish
-56mCatalog Definition Agent
Spine control pack posted, three-way evidence attached
Holding at communicate
-28mEntitlement Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.