Case at post
Owen Rhodes
Customer Service · Tier-1 Resolution · CS2B Billing Dispute
$66k
value
89%
confidence
14
people affected
7h 22m
age
5h 18m
sla
83%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Zara Delgado
Requester of record
At station
Post
AI GBS layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared receive
-442mAnswer Composition Agent
Inputs, rule version and output hash written to the evidence log
Cleared pull invoice
-354mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared assess
-265mOrder Status Agent
Inputs, rule version and output hash written to the evidence log
Cleared credit approve
-177mDirector, Tier-1 Service
Approval recorded with rationale and policy clause cited
Holding at post
-88mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Confirm
run by Sentiment Monitor Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.
Past SLA by 2h 4m · 14 people or records downstream of this decision