Case at post
Owen Rhodes
Customer Service · Tier-1 Resolution · CS2B Billing Dispute
$66k
value
89%
confidence
14
people affected
7h 22m
age
5h 18m
sla
83%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Zara Delgado
Requester of record
At station
Post
AI GBS layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared receive
-442mAnswer Composition Agent
Inputs, rule version and output hash written to the evidence log
Cleared pull invoice
-354mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared assess
-265mOrder Status Agent
Inputs, rule version and output hash written to the evidence log
Cleared credit approve
-177mDirector, Tier-1 Service
Approval recorded with rationale and policy clause cited
Holding at post
-88mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Confirm
run by Sentiment Monitor Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 2h 4m · 14 people or records downstream of this decision