Case at post
Hannah Delgado
Customer Service · Tier-1 Resolution · CS2B Billing Dispute
$36k
value
78%
confidence
14
people affected
3h 57m
age
5h 18m
sla
83%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Grace Mensah
Requester of record
At station
Post
AI GBS layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared receive
-237mAnswer Composition Agent
Inputs, rule version and output hash written to the evidence log
Cleared pull invoice
-190mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared assess
-142mOrder Status Agent
Inputs, rule version and output hash written to the evidence log
Cleared credit approve
-95mDirector, Tier-1 Service
Approval recorded with rationale and policy clause cited
Holding at post
-47mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Confirm
run by Sentiment Monitor Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.