Case at assess
Pierre Muller
Customer Service · Tier-1 Resolution · CS2B Billing Dispute
$87k
value
88%
confidence
5
people affected
32m
age
52m
sla
50%
progress
Currently held by
Handoff Agent
An agent owns the next move
Raised by
Daniel Achebe
Requester of record
At station
Assess
Workflow layer · station 3 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared receive
-32mAnswer Composition Agent
Inputs, rule version and output hash written to the evidence log
Cleared pull invoice
-21mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Holding at assess
-11mOrder Status Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Credit approve
run by Director, Tier-1 Service · Policy layer
Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Tier-1 Service
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.