Service request at pull sla data
Daniel Duarte
Administration · Corporate Services · AD10B Supplier Performance Review
$706k
value
92%
confidence
39
people affected
14h 43m
age
19h 29m
sla
20%
progress
Currently held by
Service Level Agent
An agent owns the next move
Raised by
Simon Adeyemi
Requester of record
At station
Pull SLA data
Workflow layer · station 1 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at pull sla data
-883mService Catalog Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Score
run by Request Triage Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.