Service request at issue actions

Ethan Nakamura

Administration · Corporate Services · AD10B Supplier Performance Review

$861k

value

68%

confidence

people affected

18h 3m

age

11h 43m

sla

100%

progress

Currently held by

Corporate Services Policy Agent

An agent owns the next move

Raised by

Ines Costa

Requester of record

At station

Issue actions

Workflow layer · station 5 of 5

Where this train is on the line

AD10BSupplier Performance ReviewAnalytical · 5 stations

Pull SLA data

6 q

Score

7 q

Draft findings

15 q

Review

7 q

Issue actions

1 live

Evidence trail

Every station this unit has passed, who acted, and what they left behind

Auditor pack

This is the readable trail. more

Cleared pull sla data
-1083m
Service Catalog Agent
Inputs, rule version and output hash written to the evidence log
Cleared score
-866m
Request Triage Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft findings
-650m
Supplier Performance Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-433m
Director, Corporate Services
Approval recorded with rationale and policy clause cited
Holding at issue actions
-217m
Service Level Agent
Inputs, rule version and output hash written to the evidence log

What happens next

The next station and its rule

This is the last station. more

Why the signal is what it is

Derived from time against commitment, not from the state

Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.

clock 18h 3m against a commitment of 11h 43m · 154% of the time used

materiality high · blast radius 31 records or people downstream

state evidence-posted — held separately, and deliberately not part of this reading

Past SLA by 6h 20m · 31 people or records downstream of this decision

Open the escalation lane