Service request at issue actions
Ethan Nakamura
Administration · Corporate Services · AD10B Supplier Performance Review
$861k
value
68%
confidence
31
people affected
18h 3m
age
11h 43m
sla
100%
progress
Currently held by
Corporate Services Policy Agent
An agent owns the next move
Raised by
Ines Costa
Requester of record
At station
Issue actions
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared pull sla data
-1083mService Catalog Agent
Inputs, rule version and output hash written to the evidence log
Cleared score
-866mRequest Triage Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft findings
-650mSupplier Performance Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-433mDirector, Corporate Services
Approval recorded with rationale and policy clause cited
Holding at issue actions
-217mService Level Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.
Past SLA by 6h 20m · 31 people or records downstream of this decision