LensReading which lens this session carries.

Auditor evidence pack

Feedback theme at resolve

Customer Service · Voice of Customer · line CS8B · Detractor Closed Loop. This pack names every action taken on this unit, who or what took it, the authority that permitted it, and the model, prompt and policy versions in force at that moment.

Chain verified

Every record links to the one before it and hashes to its stored value. 4 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.

hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})

Records
4
Append-only, sequenced
Agent actions
4
Taken by software
Human actions
0
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005

The unit

What the work was, and where it sits

Reference
CS8B-1006
Subject
Elena Voss
Requested by
Naomi Nakamura
Value
$67k
Materiality
medium
Currently held by
Theme Extraction Agent (agent)
Sub-function owner
Head of Customer Experience
Orchestrator
Voice of Customer Orchestrator

Every action, in order

Actor, authority, versions in force, and the hash link to the record before it

1
Feedback Ingestion AgenttaskCleared

Cleared detect detractor

2026-08-18 07:18:00ZAuthority CS8-AUTH-A1 · cap $250,000Jurisdiction SGAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 3ea000e8...ba0ffdout c652ec66...00b043artifact ART-CS8B-1000-1 genesis 7fd0be0b...ab2ca4
2
Theme Extraction AgenttaskCleared

Cleared assign owner

2026-08-18 07:43:00ZAuthority CS8-AUTH-A1 · cap $250,000Jurisdiction SGAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 30651f09...beb064out 415772e3...5bbd8aartifact ART-CS8B-1000-2 7fd0be0b...ab2ca4 daeb4dd3...a7cb27
3
Driver Analysis AgenttaskCleared

Cleared contact

2026-08-18 08:09:00ZAuthority CS8-AUTH-A1 · cap $250,000Jurisdiction SGAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 2d93f4cc...297476out f14220b6...0e9be7artifact ART-CS8B-1000-3 daeb4dd3...a7cb27 c9bd563c...482bd9
4
Churn Signal AgentobserveIn progress

Holding at resolve

2026-08-18 08:34:00ZAuthority CS8-AUTH-A1 · cap $250,000Jurisdiction SGAutonomy A3Retention CUST-5YLegal hold HOLD-005
Prompt
observe-scan@p11
Policy
customer-commitments@v5
Tools
read-only-lookup@t12
in ff5d3a0d...071b28out b33eabcb...79cfc2artifact ART-CS8B-1000-4 c9bd563c...482bd9 122857c2...27ac69

Authority relied on

Who was allowed to do this, up to what value, in which jurisdictions

CS8-AUTH-A1ActiveVoice of Customer Orchestrator

Any unit on a voice of customer line where every intake check passed, the policy in force is current, and the value sits inside the cap below.

Cap $2,000,000US · UK · DEDelegated from Head of Customer ExperienceExpires 2026-09-25

Versions in force

Exactly what was running when these actions were taken

KindIdentifierVersionStatusOwner
modelextract-lite2.9currentPlatform model council
modelobserve-signal3.1currentSensing guild
policycustomer-commitmentsv5currentChief revenue officer
prompttask-executionp21currentShared service engineering
promptobserve-scanp11currentSensing guild
toolsetread-only-lookupt12currentPlatform engineering
toolsetdocument-fetcht9currentShared service engineering

Gates on this line

The control points this unit had to clear

This line runs without a formal gate.

Records schedule and holds

How long this evidence must be kept, and whether it is frozen

CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator. Held until the regulator confirms it will not open a formal matter.
Custodian Head of Consumer Law · requested by Chief Customer Officer

What this pack proves, and what it does not

Read this before you rely on it

It does prove
  • Every action carries a named actor, an actor kind, and a timestamp.
  • Every action names the authority grant that permitted it and the cap that grant carries.
  • Every action stamps the model, prompt, policy and tool versions in force at that moment.
  • Corrections are additive. A later record supersedes an earlier one and says why; the earlier record is never edited or deleted.
  • The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
  • It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis. Making that impossible requires publishing chain tips to a store this application cannot write to. That anchor is not built, and this page does not claim it.
  • The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
  • Identity here is the actor name recorded on the action. Cryptographic agent identity and signed attestation are a separate piece of work.