LensReading which lens this session carries.

Auditor evidence pack

Claim at recover

Customer Service · Warranty & Returns · line CS7B · Supplier Recovery.

Chain verified

Every record links to the one before it and hashes to its stored value. 5 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.

hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})

Records
5
Append-only, sequenced
Agent actions
5
Taken by software
Human actions
0
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005

The unit

What the work was, and where it sits

Reference
CS7B-1007
Subject
Sofia Baptiste
Requested by
Sanjay Whitfield
Value
$38k
Materiality
low
Currently held by
O2C spine (gbs)
Sub-function owner
Director, Warranty & Returns
Orchestrator
Warranty & Returns Orchestrator

Every action, in order

Actor, authority, versions in force, and the hash link to the record before it

1
Warranty Validation AgentgbsCleared

Cleared aggregate defects

2026-08-18 07:11:00ZAuthority CS7-AUTH-A1 · cap $25,000Jurisdiction UKAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in 68eb3d9e...7d80c6out 3740adef...5e2f47artifact ART-CS7B-1001-1 genesis → b85a47d4...4f996e
2
Return Authorization AgenttaskCleared

Cleared build claim

2026-08-18 07:33:00ZAuthority CS7-AUTH-A1 · cap $25,000Jurisdiction UKAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 754545b3...cab2about 7e1dd2cf...6d2eabartifact ART-CS7B-1001-2 b85a47d4...4f996e → e6d703c2...ac27a2
3
Fraud Pattern AgentpolicyCleared

Cleared submit

2026-08-18 07:55:00ZAuthority CS7-AUTH-A1 · cap $25,000Jurisdiction UKAutonomy A2Retention CUST-5YLegal hold HOLD-005
Prompt
gate-approval@p8
Policy
customer-commitments@v5
Tools
read-only-lookup@t12
in 5720b3e4...09f920out f50e2f59...e894faartifact ART-CS7B-1001-3 e6d703c2...ac27a2 → d8be2ca5...718d58
4
Disposition AgentgbsCleared

Cleared track

2026-08-18 08:16:00ZAuthority CS7-AUTH-A1 · cap $25,000Jurisdiction UKAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in 1ee79ccc...f94436out bc5955dd...be3539artifact ART-CS7B-1001-4 d8be2ca5...718d58 → 604b077f...133626
5
Warranty Validation AgentgbsIn progress

Holding at recover

2026-08-18 08:38:00ZAuthority CS7-AUTH-A1 · cap $25,000Jurisdiction UKAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in 819cbfa8...550a94out da083357...de8c96artifact ART-CS7B-1001-5 604b077f...133626 → c08d9d4d...68d97a

Authority relied on

Who was allowed to do this, up to what value, in which jurisdictions

CS7-AUTH-A1ActiveWarranty & Returns Orchestrator

Any unit on a warranty & returns line where every intake check passed, the policy in force is current, and the value sits inside the cap below.

Cap $2,000,000US · UK · DE · SGDelegated from Director, Warranty & ReturnsExpires 2026-10-21

Versions in force

Exactly what was running when these actions were taken

KindIdentifierVersionStatusOwner
modelreasoner-core5.4currentPlatform model council
modelextract-lite2.9currentPlatform model council
policycustomer-commitmentsv5currentChief revenue officer
promptgate-approvalp8currentGovernance office
prompttask-executionp21currentShared service engineering
toolsetledger-writet7currentFinance systems
toolsetread-only-lookupt12currentPlatform engineering
toolsetdocument-fetcht9currentShared service engineering

Gates on this line

The control points this unit had to clear

This line runs without a formal gate.

Records schedule and holds

How long this evidence must be kept, and whether it is frozen

CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator.
Custodian Head of Consumer Law · requested by Chief Customer Officer

What this pack proves, and what it does not

Read this before you rely on it

It does prove
  • Every action carries a named actor, an actor kind, and a timestamp.
  • Every action names the authority grant that permitted it and the cap that grant carries.
  • Every action stamps the model, prompt, policy and tool versions in force at that moment.
  • Corrections are additive. A later record supersedes an earlier one and says why
  • The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
  • It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis.
  • The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
  • Identity here is the actor name recorded on the action.