LensReading which lens this session carries.

Auditor evidence pack

Field job at notify

Customer Service · Field Service Dispatch · line CS6C · Parts Escalation.

Chain verified

Every record links to the one before it and hashes to its stored value. 5 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.

hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})

Records
5
Append-only, sequenced
Agent actions
4
Taken by software
Human actions
1
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005

The unit

What the work was, and where it sits

Reference
CS6C-1024
Subject
Rosa Kowalski
Requested by
Sanjay Okafor
Value
$6k
Materiality
low
Currently held by
Dispatch Policy Agent (agent)
Sub-function owner
Director, Field Service
Orchestrator
Dispatch Orchestrator

Every action, in order

Actor, authority, versions in force, and the hash link to the record before it

1
Job Qualification AgentgbsCleared

Cleared detect shortage

2026-08-18 08:49:00ZAuthority CS6-AUTH-A1 · cap $25,000Jurisdiction AUAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in d1d8fbd2...4036b9out 370b603d...62a540artifact ART-CS6C-1003-1 genesis → 89173bf3...dc563c
2
Skills Matching AgenttaskCleared

Cleared source alternative

2026-08-18 08:51:00ZAuthority CS6-AUTH-A1 · cap $25,000Jurisdiction AUAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 7fde7dcd...664f74out e7d111d0...4d2417artifact ART-CS6C-1003-2 89173bf3...dc563c → b5e1f3b6...691d2e
3
Director, Field Serviceaccountable-ownerCleared

Cleared approve

2026-08-18 08:53:00ZAuthority CS6-AUTH-H1 · cap $25,000Jurisdiction AUAutonomy A0Retention CUST-5YLegal hold HOLD-005
Model
human@n-a
Prompt
human@n-a
Policy
customer-commitments@v5
Tools
none
in e7c0539e...ac51edout 81b33dde...c5fcebartifact ART-CS6C-1003-3 b5e1f3b6...691d2e → eb124e1c...749606
4
Parts Availability AgentgbsCleared

Cleared reschedule

2026-08-18 08:56:00ZAuthority CS6-AUTH-A1 · cap $25,000Jurisdiction AUAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in 602cb08f...4e0bf6out 7c3376d6...6dc48eartifact ART-CS6C-1003-4 eb124e1c...749606 → 9f907d6b...6a18ea
5
Appointment AgenttaskIn progress

Holding at notify

2026-08-18 08:58:00ZAuthority CS6-AUTH-A1 · cap $25,000Jurisdiction AUAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in b6ce9dcb...c4afecout 532921a0...2a61d4artifact ART-CS6C-1003-5 9f907d6b...6a18ea → 6874c92f...d20a91

Authority relied on

Who was allowed to do this, up to what value, in which jurisdictions

CS6-AUTH-A1ActiveDispatch Orchestrator

Any unit on a field service dispatch line where every intake check passed, the policy in force is current, and the value sits inside the cap below.

Cap $250,000US · UK · DE · SG · AUDelegated from Director, Field ServiceExpires 2026-12-27
CS6-AUTH-H1ActiveDirector, Field Service

Anything the agent grant refuses, plus any override of an agent outcome.

Cap $2,000,000US · UK · DE · SG · AUDelegated from Customer Service leadershipExpires 2027-04-18

Versions in force

Exactly what was running when these actions were taken

KindIdentifierVersionStatusOwner
modelextract-lite2.9currentPlatform model council
policycustomer-commitmentsv5currentChief revenue officer
prompttask-executionp21currentShared service engineering
toolsetledger-writet7currentFinance systems
toolsetread-only-lookupt12currentPlatform engineering
toolsetdocument-fetcht9currentShared service engineering

Gates on this line

The control points this unit had to clear

Approve
Held for a named human when the unit exceeds the field job decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
Approver: Director, Field Service · not reached

Records schedule and holds

How long this evidence must be kept, and whether it is frozen

CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator.
Custodian Head of Consumer Law · requested by Chief Customer Officer

What this pack proves, and what it does not

Read this before you rely on it

It does prove
  • Every action carries a named actor, an actor kind, and a timestamp.
  • Every action names the authority grant that permitted it and the cap that grant carries.
  • Every action stamps the model, prompt, policy and tool versions in force at that moment.
  • Corrections are additive. A later record supersedes an earlier one and says why
  • The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
  • It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis.
  • The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
  • Identity here is the actor name recorded on the action.