LensReading which lens this session carries.

Auditor evidence pack

Contact at match knowledge

Customer Service · Intake & Routing · line CS1B · Self-Service Deflection.

Chain verified

Every record links to the one before it and hashes to its stored value. 3 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.

hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})

Records
3
Append-only, sequenced
Agent actions
2
Taken by software
Human actions
1
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
1
Later record supersedes an earlier one
Legal hold
Held
HOLD-005

The unit

What the work was, and where it sits

Reference
CS1B-1023
Subject
Jonas Haddad
Requested by
Idris Okafor
Value
$92k
Materiality
medium
Currently held by
O2C spine (gbs)
Sub-function owner
Director, Service Intake
Orchestrator
Intake Orchestrator

Every action, in order

Actor, authority, versions in force, and the hash link to the record before it

1
Omnichannel Capture AgentgbsCleared

Cleared capture

2026-08-18 05:46:00ZAuthority CS1-AUTH-A1 · cap $250,000Jurisdiction AUAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in 7873b049...855655out a7662334...2abea8artifact ART-CS1B-1003-1 genesis → c06e98df...eb60a2
2
Omnichannel Capture AgentgbsIn progress

Holding at match knowledge

2026-08-18 07:23:00ZAuthority CS1-AUTH-A1 · cap $250,000Jurisdiction AUAutonomy A4Retention CUST-5YLegal hold HOLD-005
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in 02f5ed64...b5e3bcout ecbae072...80d666artifact ART-CS1B-1003-2 c06e98df...eb60a2 → b26b58aa...3c7e5e
3
Director, Service Intakeaccountable-ownerCorrectioncorrects #1

Correction posted against record 1

An input was read from a stale reference and the earlier record states the wrong figure. The earlier record stands unaltered; this record carries the corrected figure and the reason.

2026-08-18 07:25:00ZAuthority CS1-AUTH-H1 · cap $250,000Jurisdiction AUAutonomy A0Retention CUST-5YLegal hold HOLD-005
Model
human@n-a
Prompt
human@n-a
Policy
customer-commitments@v5
Tools
none
in b3107770...f15afdout 6e925faf...1e1ecdartifact ART-CS1B-1003-correction b26b58aa...3c7e5e → 03bfb15b...d39648

Authority relied on

Who was allowed to do this, up to what value, in which jurisdictions

CS1-AUTH-A1ActiveIntake Orchestrator

Any unit on a intake & routing line where every intake check passed, the policy in force is current, and the value sits inside the cap below.

Cap $2,000,000US · UK · DEDelegated from Director, Service IntakeExpires 2026-12-30
CS1-AUTH-H1ActiveDirector, Service Intake

Anything the agent grant refuses, plus any override of an agent outcome.

Cap $25,000,000US · UK · DEDelegated from Customer Service leadershipExpires 2027-01-19

Versions in force

Exactly what was running when these actions were taken

KindIdentifierVersionStatusOwner
modelextract-lite2.9currentPlatform model council
policycustomer-commitmentsv5currentChief revenue officer
prompttask-executionp21currentShared service engineering
toolsetledger-writet7currentFinance systems
toolsetdocument-fetcht9currentShared service engineering

Gates on this line

The control points this unit had to clear

This line runs without a formal gate.

Records schedule and holds

How long this evidence must be kept, and whether it is frozen

CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator.
Custodian Head of Consumer Law · requested by Chief Customer Officer

What this pack proves, and what it does not

Read this before you rely on it

It does prove
  • Every action carries a named actor, an actor kind, and a timestamp.
  • Every action names the authority grant that permitted it and the cap that grant carries.
  • Every action stamps the model, prompt, policy and tool versions in force at that moment.
  • Corrections are additive. A later record supersedes an earlier one and says why
  • The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
  • It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis.
  • The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
  • Identity here is the actor name recorded on the action.