Auditor evidence pack
Analysis at challenge
Customer Service · Service Analytics · line CS11C · Cost-to-Serve Position. more
Chain verified
Every record links to the one before it and hashes to its stored value. 5 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.
hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})
Records
5
Append-only, sequenced
Agent actions
5
Taken by software
Human actions
0
Taken by a named person
Refusals
0
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005
The unit
What the work was, and where it sits
Reference
CS11C-1004
Subject
Amara Lindqvist
Requested by
Hannah Rhodes
Value
$9.6m
Materiality
critical
Currently held by
Cost-to-Serve Agent (agent)
Sub-function owner
Head of Service Analytics
Orchestrator
Service Analytics Orchestrator
Every action, in order
Actor, authority, versions in force, and the hash link to the record before it
1
Metric Assembly AgentgbsCleared
Cleared frame question
2026-08-17 11:07:00ZAuthority CS11-AUTH-A1 · cap $25,000,000Jurisdiction USAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in 2bc1b348...017975out 6fa3f5d6...089c36artifact ART-CS11C-1000-1 genesis → 1ac3c55a...f1af7b
2
Cost-to-Serve AgenttaskCleared
Cleared gather evidence
2026-08-17 15:30:00ZAuthority CS11-AUTH-A1 · cap $25,000,000Jurisdiction USAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in ca078db3...1295fcout e1f5758f...da6399artifact ART-CS11C-1000-2 1ac3c55a...f1af7b → a100d230...28c95f
3
Contact Driver AgenttaskCleared
Cleared model options
2026-08-17 19:52:00ZAuthority CS11-AUTH-A1 · cap $25,000,000Jurisdiction USAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 0ef52266...3d4252out d79ab93c...4993cfartifact ART-CS11C-1000-3 a100d230...28c95f → 4f3b1a3c...0a9335
4
Deflection Value AgentgbsCleared
Cleared draft position
2026-08-18 00:15:00ZAuthority CS11-AUTH-A1 · cap $25,000,000Jurisdiction USAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
ledger-write@t7, document-fetch@t9
in 3d2d1a78...9a1605out 16c1a587...605e4aartifact ART-CS11C-1000-4 4f3b1a3c...0a9335 → 18fcfc16...af39bb
5
Benchmark AgenttaskIn progress
Holding at challenge
2026-08-18 04:37:00ZAuthority CS11-AUTH-A1 · cap $25,000,000Jurisdiction USAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in a22cbc25...a48f85out 30dd80a1...92a686artifact ART-CS11C-1000-5 18fcfc16...af39bb → d9bce8fd...64296d
Authority relied on
Who was allowed to do this, up to what value, in which jurisdictions
Any unit on a service analytics line where every intake check passed, the policy in force is current, and the value sits inside the cap below.
Cap $25,000US · UK · DE · SGDelegated from Head of Service AnalyticsExpires 2027-03-02
Versions in force
Exactly what was running when these actions were taken
| Kind | Identifier | Version | Status | Owner |
|---|---|---|---|---|
| model | extract-lite | 2.9 | current | Platform model council |
| policy | customer-commitments | v5 | current | Chief revenue officer |
| prompt | task-execution | p21 | current | Shared service engineering |
| toolset | ledger-write | t7 | current | Finance systems |
| toolset | read-only-lookup | t12 | current | Platform engineering |
| toolset | document-fetch | t9 | current | Shared service engineering |
Gates on this line
The control points this unit had to clear
Ratify
Held for a named human when the unit exceeds the analysis decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
Approver: Head of Service Analytics · not reached
Records schedule and holds
How long this evidence must be kept, and whether it is frozen
CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator. more
Custodian Head of Consumer Law · requested by Chief Customer Officer
What this pack proves, and what it does not
Read this before you rely on it
It does prove
- Every action carries a named actor, an actor kind, and a timestamp.
- Every action names the authority grant that permitted it and the cap that grant carries.
- Every action stamps the model, prompt, policy and tool versions in force at that moment.
- Corrections are additive. A later record supersedes an earlier one and says why more
- The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
- It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis. more
- The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
- Identity here is the actor name recorded on the action. more