Auditor evidence pack
Roster at compliance check
Customer Service · Workforce Management · line CS10A · Forecast to Schedule. This pack names every action taken on this unit, who or what took it, the authority that permitted it, and the model, prompt and policy versions in force at that moment.
Chain verified
Every record links to the one before it and hashes to its stored value. 5 records were re-hashed on this page load, in order, starting from the genesis value. Nothing was read from a cached verdict.
hash = sha256(prevHash + "|" + JSON{seq, unitRef, actor, action, outcome, occurredAt})
Records
5
Append-only, sequenced
Agent actions
5
Taken by software
Human actions
0
Taken by a named person
Refusals
1
Blocked by the authority register
Corrections
0
Later record supersedes an earlier one
Legal hold
Held
HOLD-005
The unit
What the work was, and where it sits
Reference
CS10A-1000
Subject
Leila Nakamura
Requested by
Simon Duarte
Value
$1.1m
Materiality
high
Currently held by
GBS spine (gbs)
Sub-function owner
Director, Workforce Management
Orchestrator
Workforce Management Orchestrator
Every action, in order
Actor, authority, versions in force, and the hash link to the record before it
1
Volume Forecast AgenttaskCleared
Cleared forecast volume
2026-08-17 08:42:00ZAuthority CS10-AUTH-A1 · cap $2,000,000Jurisdiction DEAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 76680094...d3e6ddout 6c7d5377...cc03a4artifact ART-CS10A-1000-1 genesis → 18ffdfe2...7797c3
2
Capacity Model AgenttaskCleared
Cleared model capacity
2026-08-17 14:46:00ZAuthority CS10-AUTH-A1 · cap $2,000,000Jurisdiction DEAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 765f68b6...0abb51out 70e199ff...4dcfe4artifact ART-CS10A-1000-2 18ffdfe2...7797c3 → a48fe9d1...12209d
3
Shift Scheduling AgenttaskCleared
Cleared draft roster
2026-08-17 20:51:00ZAuthority CS10-AUTH-A1 · cap $2,000,000Jurisdiction DEAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in a0b5e492...104c48out 25db061e...9b044fartifact ART-CS10A-1000-3 a48fe9d1...12209d → f5987858...eb0aa3
4
Workforce Management OrchestratororchestratorRefused
Attempted clearance above the delegated cap
2026-08-18 02:52:00ZAuthority CS10-AUTH-A1 · cap $2,000,000Jurisdiction DEAutonomy A3Retention AI-10YLegal hold HOLD-005
Model
Prompt
orchestrator-brief@p14
Policy
customer-commitments@v5
Tools
read-only-lookup@t12, notify-and-route@t5
in ba560866...e3895cout ffe76d12...cc9a0dartifact ART-CS10A-4-refusal f5987858...eb0aa3 → c99dcd57...708d03
5
Shift Scheduling AgenttaskIn progress
Holding at compliance check
2026-08-18 02:55:00ZAuthority CS10-AUTH-A1 · cap $2,000,000Jurisdiction DEAutonomy A3Retention CUST-5YLegal hold HOLD-005
Model
Prompt
task-execution@p21
Policy
customer-commitments@v5
Tools
document-fetch@t9, read-only-lookup@t12
in 8f085b8e...ec8cacout f5174033...bc2c91artifact ART-CS10A-1000-5 c99dcd57...708d03 → bb4da8f7...5d635c
Authority relied on
Who was allowed to do this, up to what value, in which jurisdictions
Any unit on a workforce management line where every intake check passed, the policy in force is current, and the value sits inside the cap below.
Cap $2,000,000US · UK · DEDelegated from Director, Workforce ManagementExpires 2027-06-04
Versions in force
Exactly what was running when these actions were taken
| Kind | Identifier | Version | Status | Owner |
|---|---|---|---|---|
| model | reasoner-core | 5.4 | current | Platform model council |
| model | extract-lite | 2.9 | current | Platform model council |
| policy | customer-commitments | v5 | current | Chief revenue officer |
| prompt | orchestrator-brief | p14 | current | Chief of Staff office |
| prompt | task-execution | p21 | current | Shared service engineering |
| toolset | read-only-lookup | t12 | current | Platform engineering |
| toolset | notify-and-route | t5 | current | Platform engineering |
| toolset | document-fetch | t9 | current | Shared service engineering |
Gates on this line
The control points this unit had to clear
Publish
Held for a named human when the unit exceeds the roster decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
Approver: Director, Workforce Management · not reached
Records schedule and holds
How long this evidence must be kept, and whether it is frozen
CUST-5Y5 years
Customer commitment and service evidence
Consumer claim windows and revenue recognition audit trail.
Deleted at five years from the last account activity.
AI-10Y10 years
Autonomous decision evidence
Model risk and AI regulation expectations on traceability of automated decisions, taken at the longest emerging requirement rather than the current minimum.
Deleted at ten years. Never deleted where the decision affected a person and an appeal window may still open.
HOLD-005active
Customer complaint escalation — service credits
A pattern of service credit refusals was raised with a consumer regulator. Held until the regulator confirms it will not open a formal matter.
Custodian Head of Consumer Law · requested by Chief Customer Officer
What this pack proves, and what it does not
Read this before you rely on it
It does prove
- Every action carries a named actor, an actor kind, and a timestamp.
- Every action names the authority grant that permitted it and the cap that grant carries.
- Every action stamps the model, prompt, policy and tool versions in force at that moment.
- Corrections are additive. A later record supersedes an earlier one and says why; the earlier record is never edited or deleted.
- The chain is re-hashed live on this page, so a single altered field is detected immediately.
It does not prove
- It is not tamper-proof against an attacker with write access to the store, who could rewrite the whole chain from genesis. Making that impossible requires publishing chain tips to a store this application cannot write to. That anchor is not built, and this page does not claim it.
- The evidence in this demonstration is modeled from a simulated estate, not captured from production systems.
- Identity here is the actor name recorded on the action. Cryptographic agent identity and signed attestation are a separate piece of work.