Service review at present
Owen Nakamura
AI GBS & Global Business Services · Service Delivery Management · GB9B Monthly Service Review
$1.5m
value
68%
confidence
39
people affected
16h 25m
age
9h 56m
sla
100%
progress
Currently held by
Incident Coordination Agent
An agent owns the next move
Raised by
Lukas Novak
Requester of record
At station
Present
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared assemble performance
-985mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared explain variance
-788mCapacity Balancing Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft pack
-591mEscalation Management Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-394mHead of Service Delivery
Approval recorded with rationale and policy clause cited
Holding at present
-197mIncident Coordination Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.
Past SLA by 6h 29m · 39 people or records downstream of this decision