Service review at present
Owen Nakamura
AI GBS & Global Business Services · Service Delivery Management · GB9B Monthly Service Review
$1.5m
value
68%
confidence
39
people affected
16h 25m
age
9h 56m
sla
100%
progress
Currently held by
Incident Coordination Agent
An agent owns the next move
Raised by
Lukas Novak
Requester of record
At station
Present
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared assemble performance
-985mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared explain variance
-788mCapacity Balancing Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft pack
-591mEscalation Management Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-394mHead of Service Delivery
Approval recorded with rationale and policy clause cited
Holding at present
-197mIncident Coordination Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.
Past SLA by 6h 29m · 39 people or records downstream of this decision
Open the escalation lane