Service review at review
Wren Delgado
AI GBS & Global Business Services · Service Delivery Management · GB9B Monthly Service Review
$587k
value
91%
confidence
38
people affected
7h 1m
age
1d 18h
sla
80%
progress
Currently held by
Service Delivery Orchestrator
An agent owns the next move
Raised by
Rafael Costa
Requester of record
At station
Review
Policy layer · station 4 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared assemble performance
-421mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared explain variance
-316mCapacity Balancing Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft pack
-211mEscalation Management Agent
Inputs, rule version and output hash written to the evidence log
Holding at review
-105mHead of Service Delivery
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Present
run by Incident Coordination Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.