Service review at present
Sofia Okafor
AI GBS & Global Business Services · Service Delivery Management · GB9B Monthly Service Review
$1.9m
value
87%
confidence
14
people affected
9h 37m
age
9h 56m
sla
100%
progress
Currently held by
Stakeholder Reporting Agent
An agent owns the next move
Raised by
Mei Rhodes
Requester of record
At station
Present
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared assemble performance
-577mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared explain variance
-462mCapacity Balancing Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft pack
-346mEscalation Management Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-231mHead of Service Delivery
Approval recorded with rationale and policy clause cited
Holding at present
-115mIncident Coordination Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.