Quality review at select set
Rosa Okafor
Customer Service · Quality & Coaching · CS9C Calibration Cycle
$1.2m
value
68%
confidence
32
people affected
4h 9m
age
3h 55m
sla
20%
progress
Currently held by
Compliance Screening Agent
An agent owns the next move
Raised by
Daniel Okafor
Requester of record
At station
Select set
Workflow layer · station 1 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at select set
-249mInteraction Sampling Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Score independently
run by Quality Scoring Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.
Past SLA by 14m · 32 people or records downstream of this decision
Open the escalation lane