Quality review at update rubric
Simon Whitfield
Customer Service · Quality & Coaching · CS9C Calibration Cycle
$1.5m
value
92%
confidence
25
people affected
5h 5m
age
5h 16m
sla
100%
progress
Currently held by
Bias Monitor Agent
An agent owns the next move
Raised by
Tomas Kaplan
Requester of record
At station
Update rubric
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared select set
-305mInteraction Sampling Agent
Inputs, rule version and output hash written to the evidence log
Cleared score independently
-244mQuality Scoring Agent
Inputs, rule version and output hash written to the evidence log
Cleared compare
-183mCalibration Agent
Inputs, rule version and output hash written to the evidence log
Cleared resolve variance
-122mDirector, Service Quality
Approval recorded with rationale and policy clause cited
Holding at update rubric
-61mCompliance Screening Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.