Quality review at calibrate
Priya Kaplan
Customer Service · Quality & Coaching · CS9A Sample to Coaching Action
$48k
value
69%
confidence
21
people affected
4h 8m
age
5h 14m
sla
50%
progress
Currently held by
Quality Scoring Agent
An agent owns the next move
Raised by
Mei Ferreira
Requester of record
At station
Calibrate
Workflow layer · station 3 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared sample
-248mQuality Orchestrator
Spine control pack posted, three-way evidence attached
Cleared score
-165mInteraction Sampling Agent
Spine control pack posted, three-way evidence attached
Holding at calibrate
-83mCalibration Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Draft coaching
run by Coaching Plan Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.