Quality review at deliver
Priya Raman
Customer Service · Quality & Coaching · CS9A Sample to Coaching Action
$89k
value
69%
confidence
30
people affected
7h 12m
age
7h 27m
sla
83%
progress
Currently held by
Calibration Agent
An agent owns the next move
Raised by
Farrah Ito
Requester of record
At station
Deliver
Policy layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared sample
-432mQuality Orchestrator
Spine control pack posted, three-way evidence attached
Cleared score
-346mInteraction Sampling Agent
Spine control pack posted, three-way evidence attached
Cleared calibrate
-259mCalibration Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft coaching
-173mCoaching Plan Agent
Inputs, rule version and output hash written to the evidence log
Holding at deliver
-86mDirector, Service Quality
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Track improvement
run by Agent Performance Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.