Feedback theme at frame question
Hannah Duarte
Customer Service · Voice of Customer · CS8C Experience Strategy Position
$37.9m
value
98%
confidence
37
people affected
5d 14h
age
4d 16h
sla
17%
progress
Currently held by
Theme Extraction Agent
An agent owns the next move
Raised by
Owen Raman
Requester of record
At station
Frame question
Strategy layer · station 1 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at frame question
-8074mFeedback Ingestion Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Gather evidence
run by Theme Extraction Agent · Strategy layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.
Past SLA by 21h 54m · 37 people or records downstream of this decision
Open the escalation lane