Feedback theme at extract themes
Amara Marchetti
Customer Service · Voice of Customer · CS8A Feedback to Insight
$1.8m
value
98%
confidence
27
people affected
15h 35m
age
19h 48m
sla
33%
progress
Currently held by
Theme Extraction Agent
An agent owns the next move
Raised by
Lukas Sandoval
Requester of record
At station
Extract themes
Workflow layer · station 2 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared ingest
-935mVoice of Customer Orchestrator
Spine control pack posted, three-way evidence attached
Holding at extract themes
-468mTheme Extraction Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Quantify drivers
run by Driver Analysis Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.